Customer Service Information Technology
Resume:
Gene Stanko
Upland, CA
**********@*****.***
OBJECTIVE
A professional Troubleshooter and skilled in customer service turning a passion for IT into a great asset. I am seeking employment with an organization where my skills, training and college education will benefit your organization by exceeding goals while upholding the mission statement. I have studied computer hardware, software, Cisco routers and switches in a continuing effort to learn and master Computer Networking. I am currently studying for the A+ exam.
SKILLS
• Customer Service and Sales.
• Electrical new construction and remodel.
•Completion of Cisco courses 1, 2, 3, & 4.
•Knowledgeable in CLI, switches and router configurations.
•Knowledgeable of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
•Troubleshooting Layers 1, 2 & 3
•Data Cabling
• Wi Fi setup and configuration though hands on and desktop support.
• Network setup and Vlan configuration.
• Strong interaction and relationship-building skills acquired through work and education.
•Able to multitask and accomplish multiple objectives simultaneously.
•Excellent verbal and written communication skills.
•Works well independently but equally effective as part of a team.
•Ability to accomplish both singular and complex situations with high quality outcomes.
•Strong computer skills including Microsoft Office 2010, Office 365, Word, Excel, Power point, Cisco and Windows server 2008.
EDUCATION
Associate of Science in Information Technology GPA 3.7
Westwood College (Upland, Ca.) Graduation Date: July 2014
EXPERIENCE
Gene Stanko Electric (Upland, Ca.) August 2008 – Present
Owner specializing in high voltage electrical and network service and repair for residential, multi-family dwellings and commercial properties
Data Cabling
Amped Wireless (Ontario) November 25, 2015 – January 2016
Help Desk
assisting with customer setup of routers, Wi Fi Routers, extenders and access points for internet connection
Steve Henry Electric (Newport Beach, Ca.)
Lead Electrical September 2004 – July 2008
Data Cabling
Connect wires to circuit breakers, transformers, or other components.
Repair or replace wiring, equipment, or fixtures, using hand tools or power tools.
Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools.
Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, to ensure compatibility and safety of system.
AT&T Fixed Wireless Services (San Bernardino, Ca.)
Switch Tech March 2002 – March 2004
Lucent 5ESS computer switch tech, trained to test, maintain digital network equipment leading to and from the switch.
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