Customer Service Training

MR.SHON A. DRIGGERS

*** ****** **** *******,** 71023 318-***-**** *********@*****.***

LICENSES/CERTIFICATIONS

Commercial Art and Design Certification May 1994

United States Marine Corps School of Logistics September 1995

EXPERIENCE

Warehouse Worker,AAFES Main Exchange,Barksdale AFB,318-***-****,Sharon Spearman

Bossier City,LA

May 11,2016-Present,Part-Time,29 Hours

Inventory stockroom and warehouse items.

Stock various store items into appropriate locations.

Provide quality customer service.

Operate various equipment to include forklifts,and pallet jacks.

Freight Associate,The Home Depot,318-***-****,Allen King

Shreveport,Louisiana

March 18,2016-Present,Part-Time,25-30 Hours

Move pallets of merchandise from receiving area to sales floor.

Stock merchandise onto shelves in the appropriate place.

Provide quality customer service.

Warehouseman/Field Technician, CDM Resource Management LLC, 318-***-****,Elton Stephens

Minden,Louisiana

March 6,2013-September 15,2015 Full-Time, 40 Hours

•Record numbers of parts handled and moved inventory databases.

•Read work orders or receive oral instructions to determine work assignments and material and equipment needs, and operate forklift.

•Maintain and repair natural gas compressors and contract Caterpillar engines.

•Deivered mechanical parts to oil/gas technicians in the field.

Security Officer, Securitas Security Services USA,910-***-****,Johnny Corbett

Southport, NC / Shreveport, LA July 26,2009-December 10,2012 Full-Time,40 Hours

•Ensure the safety and well-being of nuclear/chemical plant employees and the surrounding general public by protecting radioactive/chemical materials and equipment

•Patrol the clients plant site and surrounding property through armed vehicle and walking tours throughout a twelve hour shift

•Provide secure access into the protected area of the nuclear/chemical plant site by way of random personnel searches and monitoring of explosive/metal detectors

•Vigilantly viewing multiple thermal, motion-sensor, and pan-tilt-zoom camera monitors placed throughout the plant site facilities

Warehouseman/Logistical Driver, Time Warner Cable,910-***-****,Janet Butler

Wilmington, NC

April 14,2008-July 21,2009 Full-Time,40 Hours

•Records numbers of units handled and moved using daily production sheets or work tickets.

•Read work orders or receive oral instructions to determine work assignments,material and equipment needs.

•Examine contents and compare with records, such as manifests, invoices, or orders to verify accuracy of incoming or outgoing shipment of set top boxes.

•Record shipment data, such as weight, charges, space availability, and damages and discrepancies for reporting, accounting, and record keeping of equipment.

•Load and unload equipment from vehicles.

•Drive delivery vehicle to satellite locations for equipment pick and delivery.

Order Puller/Driver, Builders First Source,910-***-****,Jesse Emery

Wilmington, NC

May 10,2004-April 2,2008 Full-Time,40 Hours

•Pull, load, and deliver various building materials to local and regional customers.

•Listen to and resolve customers’ complaints regarding products or services.

•Collect money from customers, make change, and record transactions on customer receipts.

•Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.

Lumber Department Associate, Lowes Home Improvement Warehouse,910-***-****

Wilmington, NC

July 5,2003-April 22,2004 Full-Time,40 Hours

•Describe merchandise and explain use, operation, and care of merchandise to customers

•Recommend, select, and help locate or obtain merchandise based on customer needs and desires

•Place special orders or call other stores to find desired items

•Watch for and recognize security risks and thefts and know how to prevent and handle these situations

•Maintain accurate counts of merchandise and daily housekeeping of department

Sergeant/Correctional Officer, United States Marine Corps.

Camp Lejeune, NC

February 16,1999-July 1,2003 Full-Time,40 Hours

•Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws

•Respond to emergencies, such as prisoner escapes, and medical emergencies

•Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations

•Take, receive, and check periodic inmate counts

•Supervise unit of thirty personnel and ensure assigned staff duties are maintained

Corporal/Logistical Specialist, United States Marine Corps.

Camp Lejeune, NC

April 9,1995-February 15,1999 Full-Time,40 Hours

•Oversee movement of supplies, personnel, and equipment either by shipped movement, rail, or aircraft

•Supervise unit of twelve personnel and ensure assigned staff duties are maintained

•Maintain knowledge of, comply with, and enforce all organizational policies, rules, procedures, and regulations regarding logistical operations

COMPUTER COMPETENCIES

•Microsoft Office (Word, Excel, Powerpoint)

•Microsoft Outlook

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