Customer Service /Call Center Representative

PEJU AKINSOLA

*** ********** ****** *****, *** *M2

Tel: 1-306-***-****, Email: ****.********@*****.***

OBECTIVE: Seeking full time Customer Service/Call Center Representative Position

SUMMARY OF SKILLS AND QUALIFICATIONS

3 Years related experience offering outstanding Customer Service

Able to answer and make phone calls in a professional telephone manner

Service Best Customer Service Certification currently in view

Analyzed data using computerized spreadsheet with Microsoft Excel, Microsoft Word,

Excellent computer and keyboarding skills

Excellent time management skills

Highly organized, excellent interpersonal skills, attention to details

Improved office efficiency and customer service by rearranging previously haphazard filling system

RELEVANT SKILLS

Customer Service and Organizational Skills

Proven ability to communicate effectively with clients, both verbally and in writing

Interacted and explained services rendered by the organization to customers and the public on phone and in person

Gathered information from a number of sources in a systematic way to help co-workers know where to get each piece of information from

Built relationships of mutual trust with clients by handling their complaints and concerns in a sensitive way

Promoted sales by developing and maintaining good working relationship with clients

Administrative and Problem Solving Skills

Designed and maintained filing systems using computers and other basic office equipment

Interpreted, organized and synthesized key ideas, by editing a written text to ensure that the message is as clear, concise and accurate as possible

Monitored projects and ensured office tools and equipment is placed in proper storage at the end of the day

Intervened and supported clients by providing essential information about the company’s services to promote relationship building

Memorized all company products and services to be able to answer all customer question quickly and efficiently, and make relevant upsells.

Resolved conflicts in an open, honest and positive way

Teamwork and Interpersonal Skills

Proven ability to provide one-on-one feedback to fellow colleagues on advice about formatting a report, proofreading a document for grammatical errors.

Contributed to methods on handling a difficult customer or tips on how to get a process done faster or more efficiently to fellow team members

Interacted successfully with a wide range of people seeking mutual benefit and maintaining a relationship

Demonstrated ability to interpret and use body language to convey message between myself and team members to produce better results

Consistently pursued direction and additional work to be completed

EMPLOYMENT HISTORY

Customer Service Representative - YouWiN, Abuja, Nigeria

Dec 2013 – Dec 2015

Promotional Venue Executive/Sales Representative - The First Group Abuja, Nigeria

June 2012 - September 2012

Youth Corp Member - Debt. Management Office, Abuja, Nigeria

Oct 2010 - Oct 2011

EDUCATION

University of Ilorin- Nigeria

Bachelor of Arts in English Language and Literature

Sept 2006 - July 2010

Federal Government Girls College – Nigeria

Grade 12 Diploma

Sept 2003 - July 2006

PROFESSIONAL DEVELOPMENT

Global Project Management College UK – February 2014

(Professional Certificate in Project Management)

REFERENCES

References are available on request.

Contact this candidate