Administrative Assistant Customer Service

MARLISSA MORROW

**** ***** *****, ******** ****, Texas 76522

205-***-**** *****.******@*****.***

Seeking a Job Titled position as an Administrative Assistant/Secretary/Data Entry Clerk

SUMMARY

Decorated military Combat veteran with the Unite States Army with 12+years of preparations of all paperwork and files for the Ammunition Supply Point of Fort Hood Army base. Maintaining Classified information, paperwork, and files with the utmost confidentiality. Knowledge in Microsoft Office, work, power point, Excel, and Outlook. Looking to leverage my experience and knowledge with a successful moving Dynamic Company.

In possession of an Active DOD Secret Security Clearance

WORK EXPERIENCE

Z-Systems, C2 Essentials, Fort Hood, Texas 2014 – 2015

Data Entry Clerk/Administrative

Effectively presents ASP information, and responds to senior managers, directors, auditors, and customers inquires of all assigned military ammunition paperwork and procedures

Greet all customers and visitors and sign and process them

Self-starter that can independently work alone or with a team supervised or unsupervised

Professional use of phone etiquette, ability to answer multi lines

Effective use of the Microsoft Office, Word, and Outlook to prepare and maintain records and reports of appointments, meetings, and or any changes in appointments by Calendar with Customers, and Units

Scheduled and coordinated any appointments, or meetings and maintained updated signature cards; a proficient record keeper

Developed a weekly report of all transactions completed on a daily basis for the supervisor

Prepped office and paperwork for all inspections; corrected and recorded any discrepancies

Trained and oversee 4 other employees on Front Desk Operations and paperwork

Maintained security and accountability for bunker keys, secured keys, vehicle keys, and building keys

Served as a backup for the security of the safe and the Vault

Issued and maintained a log and accountability for all visitors and visitor badges

Processed all Bill of Ladings for commercial vehicles

Maintained the upmost discretion with classified information and paperwork

Ability to use all Office equipment, printers, copiers, scanners, and fax machines

Accustomed to multi-tasking and adapting to fast paced and stressful moving environments

Served as a liaison between the units, customers, the supervisors, and the Accountable Officer

Collaborated with the other sections to ensure a successful appointment experience for customers.

United States Army, Fort Hood, Texas 2001 – 2013

Ammunition Operations Specialist

Served as a DAO Representative for Units in assuring their issues and turn ins for all ammunition transactions for training, gunneries, and Mission readiness

Conducted distro runs for the units paperwork and to ensure all appointments were kept and maintained

Checked units in for their appointments, and maintained their progress status

Filtered through emails and questions, and scheduled, and arranged unit issues, turn ins and Commercial inbounds, and outbound

WPM 40+

EDUCATION & TRAINING

Huffman High School, Birmingham, Alabama 1993-1997

High School Diploma

Central Texas College. Killeen, Texas 2013-2015

Associates in Arts (Social Science) Degree

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