Customer Service Manager

DILLON MCKEON

** ****** ***** **** ****, NJ, ****1 609-***-**** *********@*****.***

SUMMARY

Account representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals. Believes hard work and determination are the keys to a successful career.

EDUCATION

Bachelor of Science, Business Administration

Richard Stockton College of NJ

September 2009- May 2013

Business Management

Coursework in marketing and communications, as well as management and accounting.

Dean’s List for four semesters

SKILLS

Proficient in Microsoft Office, specifically Powerpoint and Excel

Strategic account development

Exceptional customer service skills

Strong interpersonal skills

Customer-oriented

Strong communicator

EXPERIENCE

Junior Account Executive/Assistant Operations Manager- 2014-Present

Silvertop Associates- Runnemede, NJ

Collaborated with other account managers to prepare and deliver performance updates

Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments

Answered customers’ questions about product prices, availability, uses and credit terms

Bartender- 2014-2015

Harper’s Pub and Restaurant- Clementon, NJ

Greeted customers and made them feel welcome

Complete drink and food orders in a timely manner

Ensure customer satisfaction and future return

Keeping a clean and safe work environment

Handling cash receipts

Server/Bartender - 2013-2014

ARK Company- Atlantic City, NJ

Greeted customers and made them feel welcome

Complete drink and food orders in a timely manner

Ensure customer satisfaction and future return

Keeping a clean and safe work environment

Handling cash receipts

Inventory Manager- 2013-2014

Brookstone LLC

Receiving daily shipments

Managing inventory and stocking accordingly

Providing a safe and clean work environment

Responsible for incoming and outgoing shipments

Warehouse Supervisor- 2007-2011, 2013-2014

Silvertop Associates

Maintaining a safe work environment

Fulfilling orders as requested

Loading and unloading trucks

Receiving and shipping processed orders to customers

Fulfilling orders for customers such as Amazon, Party City and Spencer’s

Managing inventory and streamlining fulfillment of orders

Shipments using FedEx, UPS and USPS as a means of delivery

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