Engineer Quality Assurance

Nancy Dalbec

Marlborough, MA ***** 508-***-**** ********@*****.***

Summary of Qualifications:

Software Quality Assurance professional experience in testing SaaS solutions, financial, telecom, distributed computing, network health, and enterprise applications

Expertise in manual testing of Web and client-server applications

Professionally trained in Agile/Scrum/Kanban methodologies

Excellent analytical and problem-solving skills

Aptitude for quickly learning new technology

Committed to adhering to software processes and improving process in order to release products on schedule

Experienced with, IBM Rational Team Concert, TestLink, Jenkins, Windows, SQL, DB Visualizer, Remedy, Quality Center, Test Director, Track Record, Solaris, Red Hat Linux, VMWare-VSphere client

EXPERIENCE:

IBM, Littleton, MA

(An American multinational technology and consulting corporation)

Staff Software Quality Engineer (2/2014 – Present)

As Quality engineer perform black box, white box, and regression on Digital Analytics Explore product

Develop test plans and test cases using TestLink for new features

Proactively trace log files during testing searching for failures

Debug and reproduce customer issues, create test cases to improve test coverage

Participate in sprint task planning to ensure that all commitments are tested and have sufficient test coverage

Participate in end of sprint demos

Support and train international Quality Assurance team members

Analyze/ resolve automation failures utilizing log files in Jenkins

Verification of product features during monthly releases, monitor logs, verify ability to log in, reports process as expected without generating error messages in User Interface or log files

Utilize browser stack tool to expand test coverage on various platforms

Work closely with development throughout sprints to better understand new features and enhancements in order to create targeted test plans and test cases

Work closely with development on complex new reports that need deep data verification analysis to ensure data was not corrupt and numerical data was matching defined expectations

Regression testing, end to end testing as well as stress testing performed when new features are added to ensure stability of product

CA Technologies Inc., Framingham, MA (Concord Communications purchased by Computer Associates)

(one of the largest independent software corporations in the world – creates software that runs in mainframe, distributed computing and virtual machines)

Senior Quality Assurance Engineer (6/2005 – 5/2013)

As Release Lead for 6.3.1.03

oLoad balanced story and defect testing between on shore and off shore testers.

oCoordinated and scheduled end of sprint/release demos for stakeholders.

oKit posting –upload release files to FTP site to test download and install.

oProvided final approval for General Availability version of product.

Worked closely with development to resolve defects as part of Agile Scrum team.

Led weekly QA Scrum of Scrum meeting

Designed and executed test plans, test scripts and manual tests.

Coordinated feature area work for off shore testers, provided feedback for off shore tester reviews.

Tested WEB Interface and Java clients.

Setup and maintained team testing environment across multiple releases.

Vitel Software, Worcester, MA (Purchased by Concord Communications)

(The company provided voice network management and security software solutions)

Quality Assurance Engineer (2/2003 –6/ 2005)

Built and defined the QA organization.

Designed and executed test plans, test scripts, and manual tests to improve software performance.

Installed software on various Windows operating systems to simulate customer environments.

Reported, tracked, and regression tested defects; worked closely with development to resolve defects.

Provided final approval for the General Availability version of product.

Validated ISO files prior to shipment to customer base.

Coordinated Beta rollout; provided backup for Tech Support during Beta phase.

Traveled to customer sites to resolve installation and other issues.

State Street Securities Finance, Boston, MA

(Security Lending Division of State Street Bank)

Quality Assurance/Production Support/Business Analyst (10/2001 – 1/2003)

Tested Securities and Lending web-based products for data integrity and performance.

Assisted in developing test case scenarios for verification of data.

Provided 24 X 7 first line customer support as well as internal support for State Street’s interactive web-based product.

Used Test Director to enter and track defects.

Provided training to external users of WEB UI for monitoring securities trading.

EDUCATION and AWARDS:

B.S.B.A. in Finance & Computer Science, Northeastern University

Self-paced JavaScript course – in progress

Self-paced HTML course – in progress

Recipient Manager Award – Blue Points

Recipient of several CA Above and Beyond Awards

MISCELLANEOUS:

Volunteer – Marlborough Chamber of Commerce (12/2013 – 02/2014)

Event Leadership Team - Marlborough/Hudson Relay for Life 2016

Committee member and team guide for annual IBM Sons & Daughters day

Avid recreational cyclist

Fitness enthusiast

Nancy Dalbec 508-***-**** ********@*****.***

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