Customer Service Sales

Gizella M. Niedzielski

**** ******** **** ****: 269-***-****

Coloma, MI 49038 Cell: 269-***-****

E-Mail: *******@*******.***

OBJECTIVE

To work for a company that needs a dedicated and responsible employee with a solid understanding of corporate business practices and ethics to help achieve their short and long term goals.

BACKGROUND SUMMARY

I have 18 years of knowledge and experience in sales, marketing, customer service and manufacturing with a demonstrated record of meeting and exceeding the most demanding goals and objectives. I am very well organized and very optimistic with a positive attitude and have strong communication and problem solving skills. I also have experience in Accounting, Customer Service, Lab Technical Service, Quality Assurance, and Inventory Control, Shipping and Receiving.

WORK EXPERIENCE

Neogen Corp. /International Diagnostic Systems, St. Joseph, MI

R&D Lab Technician, January 2011 to February 2016

Responsible for making all buffer solutions needed for orders and lab testing. Calibrate PH meter daily and pipettors monthly. Maintain inventory of chemicals, reagents (enzyme conjugates and antibody) and other products. Test substrate functionality monthly. Assist other techs in portioning and weighing of samples for testing. Prepare all labeling for reagent bottles and test kits. Filling all components needed with buffer reagents. 100% QC check of completed test kits. Prepared paperwork and requested shipping pickups. Daily, check of temperature for all storage units for compliance. Maintain and document lab equipment as needed. Processed receiving shipments and distributed.

Neogen Corp. /International Diagnostic Systems, St. Joseph, MI

Order Processing/Shipping Supervisor, April 2006 to July 2009

Responsible for Kit Assembly orders which includes: writing up the order’s components, labeling and coordinating with Lab Technicians proper information. Printing all labeling needed for production components. Supervised and setup tasks of two shipping clerks with filling components with buffers. Physical 100% QC check of each processed order. Supervised and maintained monthly and quarterly physical inventory control. Daily checked temperatures on all storage units for compliance. Processed receiving shipments and distributed. Prepared paperwork and requested shipping pickups.

Woods Employment Agency/International Diagnostic Systems Corp, St. Joseph, MI

Government Contracting Research and Trade Show Coordinator, October 2005 to May 2006

Six month temp to perm. Contractor for International Diagnostic Systems in St. Joseph, MI.

Researched on line bids for product compatibility via Internet. Contacting by phone and mail for state and federal government registration. Setup all trade show events including attendee’s registration and reservations for hotels. Prepared paperwork needed shipping company’s trade show booth.

Aerotech/Whirlpool Benton Harbor, MI

Customer Experience Call Center Representative, May 2005 to October 2005

Assisting all Whirlpool appliances customers with problem questions and solving by analyzing and interpret

problems to help devise solutions. Scheduled repair service within customer’s local area across the United States.

Also assisted customers with pre-buy information and referred to local dealers

Assembled Components Company, Coloma, MI

Co-owner and Vice President, July 1995 to June 2002

As Sales Manager, I increased annual sales from $500 thousand to $3.2 million over 3 year period which included $2 million annual business with Gateway Computers. I was responsible for company’s sales and customer service departments. Supported engineering, quality and purchasing departments providing quotations and technical documentations needed. Negotiated special pricing vendors. Prepared and implemented yearly sales forecasts and reports. Implemented $75 thousand yearly budget and advertisement placements. Managed and attended all trade show events. When necessary maintain companies bookkeeping which included: Accounts payable, receivables, payroll, inventory and quarterly tax filings.

Mhotronics, Incorporation, Vernon Hills, IL

Outside Sales Engineer, May 1989 to June 1995

I traveled extensively to current and potential clients located in Illinois, Wisconsin, Indiana and Michigan territories. Supported engineering, quality and purchasing departments with customer products which also included custom connector design solutions. Prepared quotations and provided all technical documentations needed. I increased annual sales from $75 thousand to $16 million over a 5 year period. Received the company’s highest sales award three consecutive years. Secured business with Motorola Cellular, Allen Bradley and Mitsubishi. Traveled to Honda Connectors in Japan with Motorola quality managers for factory tooling and production inspection.

Mhotronics, Incorporation, Vernon Hills, IL

Customer Service Manager and Marketing Coordinator, September 1985 to May 1989

Managed and trained a customer service staff of seven representatives. Collaborated with Honda

Connectors engineers in Japan with technical information for customer current and potential designs.

Developed and managed $250 thousand annual advertising budget. Traveled within the United States

and Canada to electronic trade shows. Responsible for quarterly and yearly inventory reconciliation's.

Anixter Evanston, Evanston, IL

Traffic Manager/Shipping and Receiving, July 1983 to September 1985

Entered and printed daily shipping and receiving documents. Routed and setup daily shipments via

UPS/trucking companies. Prepared documents for international shipments. Negotiated contracted

pricing with trucking and airfreight shipping carriers. Processed insurance claims for damaged and/or

lost shipments.

Anixter Brothers, Skokie, IL

Accounting Clerk, October 1981 to July 1983

Compiled daily sales reports and distributed to executive management. Entered accounts payables and expense reports for companies distributor locations. Processed and mailed checks out to vendors and salesman expense reports. Assisted corporate accountants with any additional administration needs.

COMPUTER SKILLS: Windows NT, Windows XP, Windows 7, Microsoft Office, Internet Explorer, MS Excel,

Word, Outlook Express, Outlook, Power Point, Label Pro (label program), QuickBooks,

DBA Accounting, Turbo Tax, H&R Block Tax

EDUCATION: Lake County Community College, Grayslake, IL - Sales training courses

New Trier East High School, Winnetka, IL

OTHER TRAINING: Lezage Safety Training Program

Whirlpool Appliance Training Program

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