Customer Service Sales
Resume:
Antoinette Battle
Alexandria, VA *****
**********@*****.***
March 2016-Present
Sunrise Senior Living
Alexandria, VA
Concierge /Activities Assistant
● Answering phones and directing calls to
the appropriate parties
● Customer Service
● Sorting and distributing mail
● Light clerical work
● Creating activities
December 2015 - March 2016
Career Technical Institute Washington, DC
Admissions Advisor
● Making up to 200 calls a day
● Data Entry
● Inviting prospective students to tour the
facilities and learn more about the
program
● Selling the program to the prospective
students
● Completing documents for prospective
students in order for them to enroll in
their desired program as well as reviewing
documents.
● Directing students to financial office so
that they can receive assistance if they
qualify in order to attend school.
● Be a constant liaison for the student
throughout their journey to a new career
● Admissions recruitment, counseling, and
outreach are essential duties
September 2012 - October 2015
Macy's Department Stores Arlington, VA
Sales Supervisor/ Sales Manager
● Consistently achieved and surpassed all
weekly and monthly district as well as
regional sales goals.
● Analyze operating and financial
statements for profitability ratios.
● Utilize information technology to record
sales figures, for data analysis and
forward planning
● Initiated new ideas to insure optimal service
levels; handled escalated matters;
consistently improved quality scores
● Manage retail staff
● Helping underperforming sales
representatives improve their performance.
● Recruiting, training and coaching new and
existing associates for employment at
Macy's.
● Evaluate on-the-job performance.
● Ensure pricing is correct
● Maintain inventory and ensure items are in
stock.
● Set up store displays in total shoe
department.
● Ensure promotions are accurate and
merchandised to the company’s standards.
● Ensure standards for quality, customer
service and health and safety are met
● Organize shift coverage by staff.
● Attend daily staff meetings.
● Handle customer questions, complaints,
and issues.
February 2012 - September 2012
Macy's Department Stores Arlington, VA
Commissioned Sales Associate
● Meeting and greeting customers.
● Locate merchandise requested by
customers.
● Order merchandise from warehouse when
not available in the store.
● Merchandising, auditing merchandise and
setting weekly sales.
● Light cleaning and organizing.
● Ringing customers merchandise via cash
register.
● Offering exceptional customer service to
all customers.
● Meeting sales goals and surpassing them
by at least 30% on a weekly basis.
● Opening credit accounts and acquiring
return customers contact information in
order to to offer a more personalized
shopping experience by adding them to my
client list.
April 2011 - January 2012
Lord and Taylor Department Stores McLean, VA
● Beauty Consultant for Clinique Cosmetics
● Meeting and Greeting customers.
● Identifying customer needs.
● Helping customer with wise cosmetic and
skincare product choices.
● Educating customers on skincare and
cosmetic application as well as product
ingredients.
● Meeting and surpassing sales goals
consistently by 25% or more.
● Ringing customer purchases.
● Offering exceptional customer service.
● Acquiring customer contact information in
order to offer a more personalized
shopping experience
● Opening credit accounts.
AREAS OF EXPERTISE
● Product Knowledge
● Customer relationship management
● Staff management and motivation
● Sales
KEY SKILLS AND COMPETENCIES
Professional:
● Experience of working in a business sales
environment.
● Carrying out assessments of individual and
sales team performance.
● Driving profitable sales growth.
● Setting high standards of performance for
self & others.
Personal:
● Not afraid to make important decisions and
then take responsibility for the results.
● Able to work independently and also as
part of a team.
● Excellent problem solving skills.
● Results orientated and always focused on
the bottom line.
● Upbeat personality and not easily put off
by setbacks.
Education:
AVI Career Training Great Falls, VA
Master Esthetics
Completed 1500 hrs
February 2011 - March 2012
Fortis College Landover, MD
Medical Coding and Billing
Completed program
October 2008 - August 2009
Heritage Institute Falls Church VA
Therapeutic Massage
Completed 600 hrs
October 2005 - August 2006
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