Desktop Support Information Systems

Thomas P. Hardin

*** ********* *********

Fayetteville, NC 28312

910-***-**** ******.******@*****.***

Summary

Customer-focused Desktop Support Technician with success in a variety of computer operating systems applications and hardware. Adept at resolving complex computer issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Summary of Skills

Extensive experience in:

Desktop, laptop repair and maintenance

Support Microsoft Windows XP/Vista/Win7/Win8&8.1/Win10

Troubleshoot MS Office, Outlook, Win7, Office Communicator

Resetting passwords

User support for network, desktop hardware and software problems

Remote Desktop Support

Plotters, scanners and other various peripheral devices

Setting up and networking computers, printers, and Multifunction Devices

TCP/IP configuration

Remote connectivity tools

Browsers’ based apps

Terminal Clients

Knowledge of

Switches, Routers configuration

Structured Cabling T-568A, T-568B

Active Directory

Microsoft Windows 2008/2012R2 Server

Virtual Machines to include Microsoft Virtual Desktop, Hyper-V, Virtual Box, Parallel’s.

VPN, LANDesk and Citrix

DSU/CSU, Modems

MAC OSX

Cobol Programming, Dbase III+ Programming

Experience

1999 - 2015

IT OPERATIONS TECHNICIAN 2

CenturyLink, Fayetteville North Carolina

Desktop Support

Technical Lead Analyst Provided hardware and software support for all information systems, peripherals and network hardware to include desktop laptop, routers, switches, CSU/DSU, LAN wire through deployment, installation, configuration, maintenance, troubleshooting and repair.

1999 - 1999

Desktop Support Specialist

Aerotech Inc., Raleigh, North Carolina

Desktop & Network Support for Sprint Telecommunications

Provided support for all IS systems in assigned area through deployment, installation, configuration, maintenance, troubleshooting and repair.

Education

Fayetteville Technical Community Collage Fayetteville, NC

2004 – 2006

Dean’s List April 2006 3.5 GPA

Information Systems Security Candidate

Computer Science School Fort Benjamin Harrison Id 1987

Certificate Computer Programmer Analyst

MCP, Microsoft Certified Professional 2001

CompTIA A+ Certification 1999

Secret Security Clearance Inactive

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