Customer Service Manager

Genevieve Marshall

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Providence, RI 02908

H:864-***-****

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SUMMARY OF SKILLS AND QUALIFICATIONS

staff supervision and training

passion for office operations management

goal driven with passion for positive outcome

report generation, strong organizational skills

productive, decisive multitasking

enjoy challenges of meeting deadline

computer proficient

available days, nights, weekends and holiday

EDUCATION

Certification in Business Management, The Sawyer school- Providence,RI 2003

Business Management, Community College of Rhode Island- Providence, RI 2002

RELEVANT PROFESSIONAL EXPERIENCE

Manager, Kentucky Fried Chicken, Greenville, SC 2013-2014

supervised, trained and coached team for maximum customer service that produced positive outcome

created staff schedule for maximum cost efficiency without compromising customer service

addressed staffing problems successfully for maximum serviced through positive employee relations

Manager, Dollar General store, Greenville, SC

ensured recovery of merchandise was completed and reports generated within deadline

created productivity reports for daily communication to manager

solved urgent problems with customers and store operations

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