Customer Service Manager

DARLENE VICKNAIR ST. GERMAIN

**** ******** ** ******, ** 70058

Phone 504-***-**** Email **************@*****.***

EDUCATION

**** *. *. ******* **** School Marrero, Louisiana

High School Diploma

WORK EXPERIENCE

March 2007–December 2015 IBERIA BANK Gretna, Louisiana Assistant Branch Manager

Supervise and coach staff

Assist consumer and business clients

with loans and banking needs

Proactively cross sell

Audit tellers and official items

Oversee branch operations

Back up teller

Balance GL’s

November 1997 – March 2007 JEFFERSON PARISH SCHOOL Harvey, Louisiana BOARD EMPLOYEES CREDIT UNION

Branch Manager

Supervise and coach staff

Manage operations in all aspects

Audit tellers and branch operations

Scheduling

Recruit, interview and hire staff

Assistant Branch Manager Harvey, Louisiana

Audit tellers and branch operations

Consumer lending

Customer relations

Back up teller

Open accounts

Scheduling

Balance GL’s

Consumer Lender Harvey, Louisiana

Consumer lending

Read credit bureaus

Achieved loan goals

Customer Service Representative Harvey, Louisiana

Assist customers in all banking needs

Open accounts

Consumer loans

Back up receptionist

Head Teller Harvey, Louisiana

Oversee teller line

Balance vault and tellers

Order cash from Fed

Operate teller drawer

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