Customer Service Representative

Tequila N. Garvin

**** **** *** ****

Bradenton, FL 34210

Cell: 941-***-****

***************@*****.***

Summary

My objective is to obtain a position that will allow me to bring my background experience and motivation to a challenging and successful organization. I am a Self-starter; Team Player; Highly motivated; Proficient in leading in an Inbound/Outbound Call Center; Strong Customer service skills, communication skills- both written and oral; Experience in Microsoft Outlook, Microsoft Excel, and Microsoft Word. Professional Experience:

08/09-08/12 Hoveround Corporation: Sarasota, FL

Intake Service Representative

- Gathered and input patient medical and insurance information via CRM software

- Verified insurance coverage and eligibility

07/06-08/08 FIMC: Sarasota, FL

Member Service Representative

- Evaluate staff performance, through Q/A call monitoring, and side- by-sides

- Handled escalated calls

- Completed Assignments and Projects for Management

- Member service data entry and dispatch

01/05-10/06 Children’s Academy of South West FL: Bradenton, FL Preschool Teacher

- Organized and Managed Classroom of 20

- Managed small teams of teacher assistance

- Prepared Daily and Weekly Scheduled

Education:

State College of FL – Associate of Arts (AA)

SNM Lab and Paramedical – Phlebotomy Certification Miami Northwestern Sr. High - Diploma

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