Customer Service Medical Assistant

María C. González

Phone 786-***-****

E-mail **********@***.***

**** ****** ****** *** * Miami Beach, Florida 33139

PROFILE

Highly skilled and self-motivated individual who has excellent customer service and leadership skills with over 15 years of experience and expertise in the business/education sector. Possess outstanding written and verbal communication skills with an eye for detail. I am a highly motivated self starter with a positive attitude that has proven extremely productive in the area of customer relations where high stress is part of the environment.

Employment History

1/2011-to 10/2015 Miami Dade College Miami FL

College Prep Receptionist

Provided information about the college, including admissions, registration, and special programs of study. General filing and sorting of all incoming and outgoing mail. Answering all incoming calls and transferring all internal and external calls to appropriate departments and employees. Provided general information on the Academic Resource Center, The Idea Center, and The College Prep Department, in conjunction with The Writing Center and The English Department. Provided general information to the EAP Department-(Intensive English), and The Business Center.

01/2010-12/2010 Miami Dade College Miami FL

Math Lab Receptionist

Answering all incoming calls and transferring all internal and external calls to appropriate departments and employees. Provided general information on the Math Lab Department Policies and daily operational processes. Provided general information on registration for math classes and tutorial labs. General filing of incoming and outgoing general mail. Prepare and process all general forms and make guidance manuals available for students.

01/2008-12/2009 Miami FL

Florida International University Library Data Entry Clerk

Provided students with information about library resources and media. Answered incoming calls to the department and assisted in cataloging and shelving library materials. General filing and sorting of all incoming and outgoing mail. Typed corresponding reports about materials that where misallocated or filled reports of theft of materials and assisted with special event functions that introduced freshmen students to the library staff and the available resources and during special events gave tours to some guest writers and speakers.

01/2007-12/2008 Miami Dade College Miami FL

Academic Advisement Receptionist

Provided information about the college, including admissions, registration, and special programs of study. Assisted students on registering for classes online and how to obtain over-rides for closed classes. Transferred internal and external calls to appropriate departments and employees. General filing and sorted incoming mail and delivered outgoing mail. Typed correspondence and special reports for the department and assisted in coordination of special events

01/2005-12/2006 Miami Dade College Miami FL

Access Services Receptionist, Tutor, Exam Proctor, Auxiliary Aid

Provided direct student auxiliary services such as mentoring and tutoring in English Language Skills to students with hearing, visual, and learning disabilities. Proctored college level exams and monitored student usage of the computer laboratory. Worked closely with Access Services to supervise that student needs were met so they could achieve their highest academic potentials and succeed in collegiate environment. Set up appointments with students to discuss their academic concerns and implement schedules of studies. Using clear objectives and coaching techniques to help students independently achieve their academic goals. Responsible for maintaining and updating student records on file.

12/2003- 12/2004 Miami Dade College Miami FL

New World School of the Arts Receptionist

Responsible for answering all incoming and outgoing calls to appropriate departments and employees. Responsible for general filing and receiving all incoming and outgoing mail for the department. Setting up appointments with counselors and students for admissions to New World School of the Arts. Explaining policies and procedures that all students must follow to obtain and interview for portfolio revision and consideration for admissions. Prepare and process all necessary forms and make guidance manuals available for students throughout the scholastic year.

Educational History

Jan 2008 – Aug 2010 Florida International University, Miami FL

Bachelor of Arts Degree

August 7 2010

Jan 2005 – Nov 2008 Miami Dade College, Miami FL

Associate in Arts Degree

December 2008

May 1990 – Aug 1991 National School of Technology, Miami FL

Medical Assistant Degree

August 1st 1991

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