Customer Service Data Entry

Hazel Wheeler

***** *** **** ****, *******, MD **120

410-***-****

**********@*****.***

Summary:

I worked in customer service for 13 years, left to have a mom schedule and am now ready to enter back into an office setting. Customer service is my passion. I am a people person and am in search of a position that will allow me to use my skills in a rewarding setting.

Highlights:

-Results oriented -Time management

-Meticulous attention to detail -Self directed

-Strong interpersonal skills -Professional and mature

-Resourceful -Dedicated team player

Experience:

Stock/Cashier Jun 1981 to Oct 1985

Hereford Pharmacy- Parkton, MD

Started as a cashier, then was transferred to check in stock and fill shelves while filling in as a cashier as needed. I learned many skills with this job including time management, customer service and the importance of working with others.

Customer Service/Data Entry Oct 1985 to Sep 1998

PDP Services-Hunt Valley, MD

I worked in customer service doing data entry and phones. My first position was answering incoming calls with data entry. From there I moved to a quality control job in which I listened to fellow employees on the phone to confirm that they were getting all pertinent information during their calls. I also handled all complaints received both by phone and mail. My final position there was fleet and blanket policies.

School Bus Driver Sep 1998 to Jan 2001

Whitcraft-Parkton, MD

Responsibilities included- providing a safe environment while getting students to and from school safely, punctuality, time management, people skills for students, parents and school staff, and patience.

Stock Clerk (Overnight Shift) Jan 2001 to Oct 2001

Walmart-Shrewsbury, PA

Stocking shelves

Cook/Counter Help for Deli Oct 2001 to Oct 2003

Thompsons Meat Market-Parkton, MD

Responsibilities included- Helping customers, preparing food, completing inventory and ordering each week. Customer service skills and working with others in a close environment were key in this position.

School Bus Driver Oct 2003 to Oct 2014

Whitcraft-Parkton, MD

Responsibilities included- providing a safe environment while getting students to and from school safely, punctually, time management, people skills for students, parents and school staff, and patience.

Office Oct 2014 to Present

Lock’s Garage, Inc-Parkton, MD

Responsibilities include- General Office duties including answering phones, taking messages and scheduling appointments, calmed and rapidly resolved customer concerns to prevent further aggravation, Invoices, cashier/closeout, compiling weekly, monthly, quarterly and yearly finance charts, entering and releasing vehicles from impoundment.

Education:

Hereford Jr Sr High School Graduated 1982

Parkton, MD

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