IT Specialist
Resume:
Address: Faisl Al Jizah, Egypt
Mobile: 012********
Email: *****.**********@*****.***
Seeking a challenging and creative job where I can make the best use of my interpersonal, communication
and analyzing skills and deal with an active team in active job to gain more learn and more experiences.
Preferring one of the following positions:
Help-Desk Engineer.
System Engineer.
Network Administrator.
Job Summary:
Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the property.
Responsibilities:
Provide help desk support and resolve problems to the end user’s satisfaction.
Monitor and respond quickly and effectively to requests received through the IT Manager.
Perform new installations and updates for all IT equipment, including desktops,
laptops, printers, etc.
Ensures software, hardware and network installs, re-installs, upgrades, moves, changes
and relocations are made when necessary and as required.
Ensure compliance with established procedures, systems security, availability, internal
controls and organization standards.
Assign users and computers to proper groups in Active Directory.
Configuring and troubleshooting Outlook Mail.
Job Summary:
Responsible for solving and handling TE-Data customers inquiries and complains related to technical background.
Responsibilities:
First line and Second line Support to Subscribers, Solve their Logical Problems with Internet
service.
First Line Support to Subscribers, Solve their Physical Problems with Internet Service.
Monitor, track ticket and Perform hierarchical escalation according to SLA.
AUG 2008 –SEP 2012:
Bachelor's degree from Faculty of Computer Science Future Academy Cairo Egypt.
Grade: 64.82% percent.
Graduation Data: May-2012.
Graduation Project: Automated traffic control system.
Grade: Excellent 87% percent.
98-362: MTA: Windows Development Fundamentals.
Microsoft Certified Solutions Associate 2012 (MCSA) Windows Server.
Microsoft Certified Solutions Expert 2012 (MCSE) Server Infrastructure.
Microsoft Certified Professional.
YAT Training Center: Attended Network Infrastructure Track:
Microsoft Certified Solutions Associate 2012 (MCSA) Windows Server.
Microsoft Certified Solutions Expert 2012 (MCSE) Server Infrastructure.
Self-Study:
Cisco Certified Network Associate (CCNA).
Operating Systems:
Microsoft Windows Server 2012R2, 2008 and Windows 8.1, 8, 7, Vista and XP.
Linux “Ubuntu"(Standard User).
MAC (Standard User).
Database Management System DBMS:
Microsoft SQL Server (Basic Knowledge).
Microsoft Access.
Printing and reporting:
Design, Write, and Print reports daily, monthly.
Virtualization:
Have experience with virtual machine (VMware).
System
Configuring and troubleshooting Outlook Mail.
Manage and configure Antivirus Server.
Monitor Network Performance.
Manage Backup Solutions.
Manage Active Directory.
Manage Google Mail.
Printing solutions.
Ability to work in a team work and pressure.
I have a personal leadership, strength and ability to influence others.
I have communication skills and dealing well with the other.
Excellent communication and interpersonal skills.
Well organized and pleasing personality.
Active and enjoying team work.
Date of birth: 03/08/1991
Marital Status: Single
Military Service: Completed
Nationality: Egyptian
Arabic: Mother tongue.
English: Very Good (spoken, written and listening).
Reading, Swimming, Video games and computer science.
Listen to music and Teaching.
Contact this candidate