Customer Service Data Entry
Resume:
Beatrice M. Johnson
Virginia Beach, VA 23464
***********@*****.***
EXPERIENCE
LOANCARE SERVICELINK, Virginia Beach, VA 2016-present
Lien Release Processor 1
Scan all Lien Release document and new mortgage loan forms
Send all mail out to County Register
Handle all UPS mail and send Lien Release mail UPS
Sort mail and send to appropriate county
Assist co-workers with many projects
Type checks for each County and process them
Process the mortgage and note to be scan
QC releases for errors
LOANCARE SERVICELINK, Virginia Beach, VA 2014-2016
Lien Release Clerk
Scan all Lien Release document and new mortgage loan forms
Send all mail out to County Register
Handle all UPS mail and send Lien Release mail ups
Sort mail and send to appropriate county
Assist co-workers with many projects
MAP COMMUNICATIONS, Chesapeake, VA
Call Center Receptionist 2014-2014
Handle incoming calls for variety of clients
Maintain information on clients businesses and send to the appropriate companies
Manage confidential information and ensure that the client’s privacy is protected
ATLANTIC CONTAINER LINER, Virginia Beach, VA
Export Specialist 2013-2014
Provided customer service to companies that needed cargo sent to various locations
Managed and handled bill of ladings to ensure that the shipment information was correct
Received incoming calls and emails from clients looking to ship items in and out of the country
PEROT SYSTEM GOVERNMENT SERVICES, Detroit, MI
General Office Worker 2008-2010
Filed and typed correspondence and appointment letters for clients
Assisted co-workers with various types of ad hoc projects
Scheduled interview appointments for the clients
Managed and directed incoming calls throughout the department
BEHAVIORAL HEALTHCARE SERVICE, Portsmouth, VA
Office Specialist 2006-2007
Assisted and maintained charts and graphs to hand to the supervisor for patients
Typed and managed various projects for co-workers and department heads
Directed incoming calls while assisting the main Secretary in the area
Made calls to clients and patients to give information on appointments
FLOWERS BAKERY, Virginia Beach, VA
Customer Service Representative/Cashier 2006-2006
Stocked, loaded and unloaded bread and food items
Processed paperwork and ensure that register was set up for next cashier
Greeted and managed customers request while assisting with orders
Handled and processed the items that were purchased by customers
CITY OF PORTSMOUTH, Portsmouth, VA
Office Specialist/Clerical 2005-2005
Typed and filed correspondence for clients on a daily basis
Managed and directed incoming calls and connecting to the appropriate area in the departments
Make charts and daily work files to be scanned and faxed to clients and other areas in the company
VIRGINIA EMPLOYMENT COMMISSION, Portsmouth, VA
Office Service Specialist 2004-2005
Processed registration job seekers forms for unemployment clients on a daily basis
Assisted and prepared FC20 and FC27 forms for the tax representatives
Handled and processed unemployment claims for claimants filing for benefits.
Administered typing test for incoming clients looking for jobs that have typing abilities
Provided assistance on the internet for claimants looking to file for unemployment benefits
NEW BRIDGES OUTPATIENT REHAB, Virginia Beach, VA
Administrative Assistant 2004-2004
Collected payments from patients on a daily basis
Administered and gathered drug screening and urine test for patients and clients
Called and set-up appointment for patients as needed
Filed and typed correspondence for patients and clients
DOMESTIC INDUSTRIES, Chesapeake, VA
Data Entry Clerk 2002-2003
Processed fuel orders for clients on a weekly basis
Gathered and processed invoices to be disbursed to clients for payment
Scanned and faxed documents to clients on a daily basis
Typed and filed correspondence for the department
CITY OF NEWARK, Newark, NJ
Data Processing Technician 1990-2002
Processed quarterly and exception reports for the department
Created graphs and charts for monthly report
Assisted supervisor with processing payroll and timesheets
Entered and inputted data information in the system
Faxed and scanned documents to clients on a daily basis
EDUCATION
EDUCATION CENTER FOR YOUTH, Newark, NJ
High School Diploma
COMPUTER EXPERIENCE
Experienced in MS Word, Excel and MS Outlook
Other highly advanced skills: Typing (43 wpm); Filing, Faxing, Scanning Documents and Data Entry (7458)
Answering Multi-Line Phones
Manage complex office filing systems
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