Service Engineer

Davinder Singh

**, ********* *****, ********, *******, Canada, L6Z4R5 647-***-****

**, ***** *****, *******, ******, India • +91-981**-***** • *********@*****.***

CAREER OBJECTIVE:

To obtain a position in a growing organization and looking forward for an opportunity where I can contribute to the organizational success and my personal improvement and also to be honest towards organization.

CAREER SUMMARY:

Having domestic and international exposure in after sales support. Currently working with Cummins Eastern Canada handling Industrial Field Service, wherein my job role and responsibilities include warranty decisions, managing service quality, customer interaction, technicians training & spare sales. Earlier worked with Mahindra Navistar Ltd as Deputy Manager Service handled after sales support.

SUMMARY OF SKILLS:

Updated with latest technologies in automobile engineering

Good analytical and intuitive skills

Good team coordination skills

Good at product testing, troubleshooting, and drawing conclusions

Expertise in developing new engineering techniques

Expertise in incorporating software systems with automobile engineering for better and developed outputs

CAREER SYNOPSIS:

Cummins Eastern Canada (March 2015 – Till date)

Designation – Industrial Field Service

Roles and Responsibilities:

Handling warranty decisions, managed service quality, technicians training, customer interaction & spare sales

Mahindra Trucks & Buses Ltd (February 2014 – February 2015)

Designation – Deputy Manager Service / CCM – After Market

Roles and Responsibilities:

Doing routine service audits, handling warranty administration & customer concerns, training to dealer staff & network development.

Qualitest International Inc. Canada (July 2013 – December 2013)

Designation: Technical Support Engineer – US North East

Roles and Responsibilities:

Service and trouble-shooting for universal testing machines and hardness testers.

Commissioning & calibration of advanced testing equipment’s.

Assist in marketing and promotion of products in International market.

Ashok Leyland Ltd, India (Aug 2006- March 2013)

Designation: Deputy Manager Service

Roles and Responsibilities:

Routine audits carried out for Dealership Service quality / SAR and formulated an action plan for improvements.

Worked closely with the dealer management to develop strategies for improving labour turnover & Service Market Share.

Dealer network planning & implementation of the same.

Assessed Skill levels and arranged training-programs for all Dealer personnel at our Service Training Centre on product improvements & latest developments, modifications etc.

Assisted in the launch of new products.

Warranty administration, ensuring no undue advantage of company’s trust & policy is taken by anybody in field.

Regular product feedback to the head office for HVAC buses & trouble shooting of the same.

Analyze the CSI score and plan & implement the activities across the zone for the improvement of the score so that end user gets proper response in terms of service & support.

Meritor HVS India Ltd, Mysore, India (2003-2006)

Designation: Assistant Engineer – Service North

Role and Responsibilities:

Handled marketing & after sales support in North for Rear Axle assembly & Suspensions supplied to OEM’s.

Imparted Service trainings to Executives & Mechanics of various OEM’s at their door steps.

Organised free service campaigns in the region along with OEM’s.

Represented company at Auto Expo 2004 & 2006 in New Delhi.

Appointed new spare parts dealers in the region.

Prem Nath Auto Pvt Ltd. Patiala, India (1998 – 2003)

Designation: Service Engineer – Field

Role and Responsibilities:

Handled warranty decisions, product performance reports to company & workshop viability.

Trouble shooting of defects in Excavators, Harvester Combines & Gensets etc. in field.

Organised free service campaigns in field.

Apprenticeship at Patiala Aviation Club, Patiala, India (1997 – 1998)

Completed apprenticeship at a flying club as an Aeronautical Maintenance Engineer

QUALIFICATIONS:

B Tech in Mechanical Engineering - 2013

Diploma in Mechanical Engineering - 1997

Auto-CAD - 1997

Advanced Diploma in computer applications & MS office - 1998

EXTRA CURRICULAR ACTIVITIES:

Coordinate as a volunteer in AUTO EXPO at New Delhi since 2004 - 2012 for all local and administrative activities along with other volunteer’s at stall.

Got merit awards in CFT’s competitions across all the regions in 2006 - 2012

AC drive arrangement redesigned along with HO to overcome the AC drive belts failure of HVAC 12 M Buses in 2008-2009 & got merit award.

References:

Available on request

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