Customer Service Electrical Engineering

ABRAM T. COLEMAN

**** ***** *** *** *, Oakland, CA 94605 209-***-**** *****.*******@*****.***

ELECTRONIC TECHNICIAN AND SUPERVISOR

SECRET SECURITY CLEARANCE

Hands on Electronics Engineer with over 13 years of experience. Highly driven self directed and proficient technical professional with a proven track record. Extensive expertise in electronic hardware testing, troubleshooting and test equipment. Consistently recognized for seeing projects to fruition with impeccable results. Team player with high integrity, motivation and with excellent analytical and communications skills. EDUCATION AND TRAINING

BS Electrical Engineering ITT Tech, Concord, CA Mar 2016

AS Electrical Engineering ITT Tech Oakland, CA 2014

Engineering Common Core US Navy, Great Lakes, IL 2001

Engineering Electrical Core US Navy, Great Lakes, IL 2002

Interior Communications Electrician, Class A US Navy, Great Lakes, IL 2002

Integrated Voice Communication System Terminal Maintenance US Navy, San Diego, CA 2005

Integrated Voice Communication System AN/STC 2(V) Maintenance Aegis US Navy, San Diego, CA 2006

Enlisted Navy Recruiting Orientation US Navy, Pensacola, FL 2010 EMPLOYMENT HISTORY

Solutions Specialist V ERIZON WIRELESS AUG 2014 PRESENT

Successfully troubleshot RF technology to ensure optimal functionality

Conducted routine maintenance checks as well as educate customers about latest technologies

Repeatedly exceeded monthly goal and led my district as one of the top performers Account Executive AUTO CHLOR SYSTEMS JAN 2014 JULY 2014

Improved territory saturation by 300% and successfully developed new relationships

Serviced and maintained over 140 commercial dishwashers with 1:20 ratio for service calls

Reducing cost by 38% by successfully troubleshot equipment down to component level Jr. Product Marketing Engineer J AMCO ELECTRONICS JAN 2013 MAY 2013

Found and cross referenced manufacturer’s components

Handled product marketing and business operation issues with suppliers

Administrative liaison prepared and distributed correspondences, spreadsheets, and entered data into databases Communications Electrician Supervisor U NITED STATES NAVY AUG 2 001 MAY 2012

Superior customer service and QA while supervised and trained all interior communications electricians

Installed, maintained, troubleshot, and repaired telecommunications and electrical and electronic equipment

Conducted quality assurance testing, reviewed technical documentation, and investigated issues Recruiter U NITED STATES NAVY AUG 2010 MAY 2012

Consistently met and exceeded all assigned monthly quotas

Trained and strengthen moral of recruits as they transitioned to becoming a sailor

Demonstrate excellent organizational and time management skills by creating and maintaining weekly schedules.

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