Customer Service Management

Barbara Dugan

Tel : 850-***-****

E-mail : ***********@*****.***

Education

Master’s in Business/Kaplan University Online May 2016

Master’s in Business/IT/ Kaplan University Online Nov 2016

Bachelor of Science in Criminal Administration/ Westwood College Online August 2013

Registered Tax Preparer October 2012

Associates of Science in Healthcare Administration/Pensacola State College August 1997

Formerly Pensacola Junior College, Pensacola, Florida

Experience

Block Advisors, HR Block, Winter Park, FL

2015 – 4/18/2016

Preparation of complex taxes including small businesses, corporations, estates and partnerships Customer service to all clients and tax professionals.

Tax Advisor, HR Block, Pensacola, FL 32503 2004 - present

specialized tax service

Preparation of taxes and schedules necessary to file adequate tax returns, Customer service to all clients and tax professionals.

Baptist Hospital, Pensacola, FL 32501

(contract worker for) McKesson Technologies, Pensacola, FL 32501 2001- 2015

Telecommunications Coordinator

Provide phone service, technical issues and all billing aspects of the Telecommunications Department

Sacred Heart Hospital, Pensacola, FL 32503 1995- 2001

Release of information – review and process all ROI requests for facility

Medical Records Technician -- analyze charts for signatures and necessary reports, pulled and retrieved charts for physicians to complete

Birth Certificate Coordinator – prepare and manage the processing of birth certificates for hospital

Proficient in Customer Service, Business Communications, Business Writing, Medical Records Management

Proficient or familiar with programming languages, concepts and technologies, including: Microsoft Word, PeopleSoft, Windows, Knowledge of Business Perspectives, financial

Accounting and analysis, decision making, strategic human resources management,

Marketing management, economics, financial management, designing, improving

Implementations, value chains, ethics, leadership and strategic management

Association: Member of the National Association of Women MBA (http://www.nawmba.org)

References available upon request

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