Manager

*** *** ******* ***. **** *** Forest Park, IL ****0 708-***-**** **************@***.***

Annette Dixon

Objective

To obtained a management position that will allow me to utilize my team building and leadership skills. My 111experience of thirty years in healthcare has given me the opportunity to help enhance productivity and customer loyalty within the health system.

Experience

2010 to present Rush University Medical Group Chicago, IL

Operations Manager

Manages daily operations at three Obstetrics and Gynecology clinics.

Manage daily operations of federal funded program (Title X) in Adolescent Family Center

Manage reapplication of grants from private organizations.

Manage staff, including hiring, on-boarding, coaching, counseling, performance reviews, budgets, and payroll.

Liaison for Epic go-live in clinics.

Performs all non-clinical duties as needed to ensure efficient patient flow.

Assisted with managing projects and hired personnel for opening of two new off-site physician practice.

Ensures compliance with all regulatory and accrediting agencies.

2001 to 2010 North Shore University Health System Evanston, IL

Senior Practice Manager

Managed the operations of two Pediatric medical practices (General Pediatrics and Pediatric Endocrinology); including eight physicians, one nurse practitioner, five Registered Nurses, four Medical Assistants, one Dietician, one Clinical Diabetic Educator, and seven Patient Support Associates.

Proactively identifies issues and develops recommendations for improvements.

Managed Epic post training follow-up including competency testing, training roster and practice exercises in Cadence, Prelude and Resolute.

Monitored physician and office expenses.

Managed human resource functions for twenty-seven direct reports and developed performance goals and monitored progress.

Worked collaboratively with clinics and created efficiencies that improved employee retention.

Analyze financial and epic reports to be reviewed with Physicians and Administrative Director.

Created and maintained procedural guidelines and workflow including new physicians practice development.

1999 to 2001 North Shore University Health System Evanston, IL

Senior Biller / Practice Manager II

Managed billing office for Department of Neonatology.

Managed five Pediatric practices including general pediatrics, pediatric neurology, developmental follow-up clinic, evaluation center, neonatology and support for the hospitalist.

Managed personnel including physicians, nurses, medical assistants and clerical staff.

Reviewed financials and prepared budgets with Administrative Director.

Promoted to Senior Manager.

1995 to 1999 Norrell Management Staffing Rosemont, IL

Metro District Revenue Recovery Manager – United Parcel Service (UPS)

Employed staff member of Norrell Management Staffing to manage its largest account, United Parcel Service. Managed a team that was able to collect one million dollars annually by UPS.

Managed over 100 employees in three locations; Northbrook, Waukegan and Chicago, IL.

Monitored and coached team leaders to enhance management skills and improve productivity.

1993 to 1995 Advocate Bethany Hospital Chicago, IL

Physician Liaison

Created and prepared billing reports.

Coordinated and resolved physician billing discrepancies.

Interacted with various levels of management to analyze, evaluate and resolve issues.

1991 to 1993 Metropolitan Nursing Home Chicago, IL

Bookkeeper

Managed 150 residents accounting, daily billing, collections, trust accounts, deposits and withdrawals.

Managed and maintained payroll for 175 employees.

1980 to 1991 Advocate Bethany Hospital Chicago, IL

Billing Coordinator

Ensured all billing was entered into the system in a timely manner.

Scheduled patient appointments and registered patients.

Reviewed daily deposits and prepared monthly billing reports.

Skills: Microsoft Word, Excel, Access, PowerPoint, and EPIC

Education

1983- 1984 Wilbur Wright Jr. College Chicago, IL

1981 -1985 Triton College River Grove, IL Major: Business

1976 – 1980 Rezin Orr High School Chicago, IL

Received High School diploma

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