Customer Service Sales

Dominique Holmes

Miami, FL

*****************@*****.*** - 786-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Debt Collector

United Collection Bureau - Davie, FL - December 2014 to Present Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases

Ensure all customer information is correct, including phone numbers and addresses. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts. Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.

Overcome stalls and objections & suggest money sources for debt payment. Customer Service Representative

iQor - Miramar, FL - May 2012 to December 2014

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Security Officer

Airborne Security And Protective Services - Hollywood, CA - November 2010 to March 2012 Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry Prevented losses and damage by reporting irregularities; informing violators of policy and procedures. Controlled traffic by directing drivers.

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Welcome and acknowledge all guests according to company standards. Excellent knowledge of public safety and security procedures/protocols Sales Associate

Athletes Foot Shoe Store - Miami, FL - July 2007 to October 2010 Handled responsibilities of receiving incoming inventory items and organizing them according to size and type Performed the tasks of assisting with setting up of sales floor display Assigned responsibilities of maintaining a clean working environment Handled the tasks of assisting customers by identifying and meeting their requirements Performed responsibilities of providing excellent customers service by attending to their needs Assigned tasks of monitoring inventory and stock items in the store EDUCATION

H.S. Diploma

Booker T Washington - Miami, FL

2003 to 2007

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