Customer Service Marketing

Samuel P Shepherd

731-***-**** / S ********************@*****.*** /

https://www.linkedin.com/pub/samuel shepherd/84/738/979 Marketing Research and Strategy

Communication / Statistical Analysis / Leadership / Logistics / Claims Inspections / Global Travel International Cultures / Operations / Business Administration / Organizational Behavior A practiced marketing strategist with a diversified portfolio inspecting insurance claims, running the front desk of a specialized retail venue, and facilitating cleanliness in a private school. Excellent at conflict resolution, negotiations, and time management.

Professional Experience

American Access Jackson TN

Shipping and Receiving Associate 2016 Current

Inspect and catalog incoming raw materials. Inspect and gather materials for outgoing completed shipments of modular wheelchair ramps. Control inventory and insure proper labeling of goods. Operate a forklift to load trucks and store goods. Insure proper loading methods and practice safety procedures.

Southern Damage Appraisals Lebanon TN

West Tennessee Region Residential Roofing Damage Inspector 2015 2016 Inspect and report on complicated and/or unusual claims for major home owner's insurance agency contracts. Solely responsible for twenty counties in West Tennessee. Provide conflict resolution between insured, contractors, and reporting agency. Estimate and define repair cost amount. HAAG certified inspector.

Carriage House Antique Market and Cafe Jackson TN Customer Service Representative 2014 2015

Negotiate price of goods between dealers and customers. Manage displays and inventory. Keep up to date on all promotions and activities on premises. Explain value and utility of a wide variety of goods to customers. Deliver large items to the customer's address. Prevent losses due to theft. Jackson Urological Associates Jackson TN

Contract Help 2013 2013

Plan and organize a new filing system for paper dossiers. Handle sensitive information. Maintain patient privacy. Relocate files in order to increase productivity in the workplace. Augustine School Jackson TN

Custodian Jackson TN 2013 2013

Maintain a clean and safe environment for students. Manage inventory of janitorial supplies. Insure a safe school premise by verifying that all exterior doors remain locked. Education & Training

Bachelors of Science Business Administration (2015) Union University Emphasis on Marketing, minor in University Studies Courses included: Business Administration, Marketing Research, Marketing Strategy, International Management, Global Marketing, Operations Management, International Security, Organizational Behavior Professional Development

Eagle Scout T roop 10 Jackson TN

Held several leadership roles and attended National Youth Leadership Training Haag Certified 2015 2016

Expert in the field of residential roofing inspections and installation methods Madison County Clay Crushers Trap Team 2 008

Other

Travel Abroad: Multiple European Countries

Microsoft Platforms

Data Analysis

Sales and Retail

Customer Service

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