Medical Customer Service

Lynda Garcia

**** ********** ****** • Orange Park, Florida • 904-***-**** • **********@*****.***

OBJECTIVE SUMMARY

An accomplished and results-oriented individual with a strong aptitude for organization and office administration with excellent communications skills. Proven academic and professional achiever with over 10 years of medical front desk experience.

EDUCATION

St. Johns River State College, Orange Park, Florida June 2016

Associate in Science Degree – Health Services Management

PROFESSIONAL SKILLS

Extensive knowledge of medical terminology

Highly skilled in performing front desk duties in a healthcare setting

Able to multitask and work in a fast pace environment

Excellent computer skills including Microsoft Windows, Word and Excel

Strong interpersonal and communication skills

Maintain strict HIPAA compliancy

Compassionate and caring of others

PROFESSIONAL EXPERIENCE

Medical Receptionist March 2009 – July 2014

Dr. Gatien and Associates, Fleming Island, Florida

Registered new patients and updated existing patient demographics by collecting patient information including personal and financial information

Assisted all patients by responding to questions concerning the medical practice, health insurance coverage, and billing procedures

Verified health care and motor vehicle accidents insurance benefits

Created medical office documents using Microsoft Word and Excel

Trained front office staff in transitioning to EMR

Performed check-in and check-out duties with excellent customer service

Collected patient co-pays and past due balances

Performed the tasks of receiving and distributing mails and faxes on a daily basis

Optical Receptionist March 2005 – January 2009

Overland Park Eye Care, Overland Park, Kansas

Verified vision benefits and assisted patients in frame selection

Measured pupil distance and progressive lens heights

Verified finished eyeglasses with prescription and customer satisfaction

Adjusted and repaired eyeglass frames

Taught patients regarding caring for their eyes and using glasses or contact lenses

Accurately entered prescription information and measurements on lab invoices

ADDITIONAL EDUCATION & TRAINING

Bryant and Stratton, Virginia Beach, Virginia

Associate in Science Degree – Medical Office Management

Trenholm State Technical College, Montgomery, Alabama

Dental Assisting Certificate

Contact this candidate