Experienced Casino Dealer

April Rose C. Cañeza

***-* *** * ***** * PUROK MALIGAYA 2

BRGY.MAMBUGAN ANTIPOLO CITY.,1870 Philippines

Smart mobile#: +639-*********

Globe mobile#: +639-*********

*************@*****.***

KEY SKILL AND STRENGHT

•Ability to work well with a variety of people.

•Ability to remain calm and organized I a pressured environment.

•Focused on quality customer care.

•Likeable and enthusiastic

•Unaffected by working unsociable hours.

•Good judgment and ability to make effective decisions.

•Have excellent attendance records

•Computer literate.

PERSONAL INFORMATION

Birth date: April 8, 1990 Marital Status: Married

Birth place: Antipolo Religion: Born again Christian

Age: 25 Height: 162.16

Citizenship: Filipino Weight: 51 Kgs.

PROFESSIONAL EXPERIENCE

•CARNIVAL CRUISELINE

(3655 NW 87th Avenue FL 33178 Miami United States of America)

CASINO HOST AND DEALER (May 5 2014 to January 17, 2016)

•Responsible for a proper conduct of various table games- Baccarat, Roulette, Black Jack, and others.

•Reports to the ship's Casino Senior Supervisor and does not have supervisory responsibilities.

• Monitor all players around the table in order to identify their individual playing style and to avoid cheating.

•In cases when a suspicious behavior is detected we are obliged to notify the management.

•In case of dispute with a passenger, my duty is try to resolve the situation in a polite and professional manner and would refer to the superiors only escalating complaints

• Exchanges casino chips and tokens for money, announces the exchanges and updates clicker counting device to record the cash intake

• Ensures that players are informed about the rules of the game, all wagers are placed before the start of the game then performs the game, announces all winning hands and bets, pays winning bets and collects losing bets.

•When assigned by the Casino Manager, we are part in the casino cash and coins count

•We must be well groomed, keep presentable personal appearance and follow company guidelines regarding uniforms and personal hygiene.

•We are required to participate in passenger and crew safety drills as well as meeting passengers during embarkation and attending company meetings and training activities

• I do slot host wherein I'm responsible for setting up accounts, do filling coins if hopper empty, coin jam.

•Assist players’ queries(explain how to play slot machines)

•Responsible for building relationships with guest that in turn increases gaming revenue.

•Conduct gaming lessons to the passengers.

SKILLS

* Communication Skill

* Conflict-Resolution Skill

* Analytical Thinking Skill

* Physical Endurance

* Trustworthiness and a Clean Record

•SOLAIRE RESORT AND CASINO

(1 Asean Avenue Entertainment City Tambo, Paranaque City, 1701)

SENIOR CASINO DEALER (January 7 2013 to March 11, 2014)

•Responsible for overseeing and operating table games.

•Deals out cards or blocks to patrons for games of chance.

•Supervises players, checks hands for winnings.

•Collects or deals out chips accordingly.

•Exchange paper currency for playing chips or coin money.

•Pay winnings or collect losing bets as established by the rules and procedures of a specific game.

•Check to ensure that all players have placed bets before play begins.

SKILLS

*Customer Service Skill

* Outgoing Personality

* Ability to maintain composure

* Personal integrity

•Streamlogue limited.

(Ecoplaza building, Magallanes, Philippines)

Receptionist (December 2011-july 2012)

•Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

•Directs visitors by maintaining employee and department directories; giving instructions.

•Maintains security by following procedures; monitoring logbook; issuing visitor badges.

•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

•Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

•Contributes to team effort by accomplishing related results as needed.

SKILLS

*Telephone Skill

*Verbal Communication

*Microsoft Office Skill

* Listening

*Professionalism

*Customer Focus

*Organization

*Informing Others

*Handles Pressure

*Phone Skills

*Supply Management

•S-tech limited

(28th Floor Yuchengco Tower, 6819 Ayala Avenue, Rcbc Plaza, Makati, 1200 Metro Manila)

CASINO Dealer (April 6, 2010- October 17, 2011)

•Responsible in conducting games and keeping track of the games and player’s actions following all applicable rules and regulations.

•Deals casino games in accordance with what the computer prompt dictates.

•Runs the facility tables as instructed by the Facility Supervisor.

•Reports immediately to facility supervisor any problem and/or unusual activities in gaming areas, colleagues, tables, chats and the likes.

•Responsible in maintaining the favorable state of physical condition and aesthetic appeal.

•Entertains players and answers queries in a certain limit such as: game procedures

•Performs photo shooting as required by the management intended for Market development strategies.

•Responsible in maintaining the pleasant and courteous attitude with gaming patrons.

SKILLS

* Good oral and written English language skill

*Customer Service Skill

* Outgoing Personality

* Personal integrity

*Adaptable and flexible in Shifting Schedule

* Good quality of voice

* Can deliver words clearly

•Ifafatech (PBcom Tower, Makati City, Philippines)

CASINO Dealer (June, 2008-February,2010)

•Deal cards & other casino games according to the house and game rules and procedures

•Entertain guest online by being pleasant and accommodating; maintain good online/video projection

•Ensure personal grooming (hair & make up), posture and pleasing body physique at all times

•Participate in company sponsored and company-initiated photo shoots and activities.

SKILLS

* Good oral and written English language skill

*Customer Service Skill

* Outgoing Personality

* Personal integrity

*Adaptable and flexible in Shifting Schedule

* Good quality of voice

* Can deliver words clearly

•ABS promotion (Paranaque city, Philippines)

FREELANCE MODEL (April 2006 up to 2014)

TRAININGS

•Basic Safety Course

June 15 2013 (Certificate no. 13-206-03042)

•Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passenger Spaces.

June 18 2013 (Certificate no. 13-327-00784)

•Certificate of Training for Casino Dealer

January & 2013-February 2013

EDUCATIONAL BACKGROUND

Tertiary ROOSEVELT COLLEGE SYSTEM

(2009) Cainta, Rizal

BACHELOR OF SCIENCE IN NURSING

Secondary MAMBUGAN NATIONAL HIGHSCHOOL

(2006) Antipolo City

Elementary MAMBUGAN ELEMENTARY SCHOOL

(2002) Antipolo City

CHARACTER REFERENCE:

Kevin Johnston John Tran

Casino Manager Casino Manager

902-***-**** ********@*****.***

April Rose Cañeza Applicant

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