Desktop Support Technician

MUSTAPHA JATTA

**** ******* *****

Raleigh, NC **604

Email: **********@*****.***

I am an outgoing, dedicated IT professional

with 10+ years experience with IT hands on Experience with both Hardware and Software ranging from server administration in a Windows /Mac environment, Field Engineer, Onsite Hardware Support, and System Analysis, For companies such as Compucom,, Apex Systems, Worldwide Tech Services, Unisys, and, New Future Foundation INC.

SUMMARY OF QUALIFICATIONS

•Dell Certified Systems Expert (DCSE) ---For Laptops, Desktops, Servers,Tablets, and TV's

•Lenovo/IBM Certified Technician ---Laptops, Desktops and Servers

•Gateway Certified Technician ( For Laptops and Desktops)

•HP Certified Technician --- For Laptops and Desktops

• Server Maintenance and Cloud Computing

• Data Center Experience

• Experienced with monitoring, scanning systems & servers for viruses, phishing, spyware and malware.

•Iphone-Ipad and Tablet repairs, TV-LCD-Plasma-LED TV repair.

•Game console repairs.

•Apple-Mac repairs

• LAN Scanning & Printing & Troubleshooting

• Voip setup

• BMC Remedy help desk software (ITSM).

• Windows, Mac support and Linux

• Active Directory, McAfee Endpoint Encryption, Microsoft Office Suite, MySQL.

• Mobile support for iPhones and iPads.

• Android device management.

• Setup Wireless networks.

• Email/contact/calendar synchronizations.

• Personal hotspot support.

Currently Enrolled @ Wake Tech Community College for Cyber Defense Simulation Training and Pen Testing.

PROFESSIONAL EXPERIENCE:

Hardware and Software Installation Technician January 2016 –to 6/2/2016 – STATE FARM AERO 42 PROJECT (via CompuCom Systems, Inc / Apex Systems Inc

Responsible for installing new computer equipment at state farm Offices, throughout North Carolina.

• Traveled to different State Farm agencies to install and configure new computers.

• Backed up and Transferred agents data to the onto the cTera NAS (Network Attached Storage/Cloud Attached Storage) device and restoring the data back to the new desktops. (This included My Documents, Quicken Files, Wallpaper, and Internet Explorer Favorites, etc.)

• Performed troubleshooting of new computers and peripheral equipment when instructed by State Farm help desk.

• Assisted primary users on how to use the new computers and peripheral equipment.

• Contacted UPS to remove old computers and peripheral equipment from the site.

Field Service Technician Qualxserv /World Wide Tech Services, Raleigh, NC, December 2006 - September 2015

• Provided field tech services and on-site hardware support for Dell, Lenovo, Sony, IBM, Acer, Gateway, Sony, and Vizio computers, Servers, Network printers, and televisions for both residential and business customers, servicing up to 10 customers per day.

• Diagnosed, repaired, updated, and replaced system components including motherboards, hard drives, LCD screens, wireless cards, fans, power supplies, and optical drives.

• Updated software and bios as necessary

• Assisted customers with Windows installations and implementation of the Windows XP to Windows 7 migration

Field Engineer, Unisys/ASM Computers, Raleigh, NC, February 2008 - September 2009

• Provided on-site warranty services and repairs on Dell, Gateway, Sony, and IBM computers and Servers for homes and businesses

• Identified, analyzed, and diagnosed computer-related issues on-site, replacing and reconfiguring computer parts when necessary.

Desktop Support Analyst, New Future Foundation, New York, NY, November 1999 - November 2005

• Provided guidance, assistance, coordination, and follow-up on questions and all issues with system applications, hardware, software and VOIP setup. • Provided daily phone support for all end users within the origination, supporting all applications and components of the IT infrastructure utilizing tools like BMC Remedy help desk software (ITSM), Radmin, VNC, Hp Service manager. Installed in-house and commercial off-the-shelf (COTS) applications on site and via remote tools.

• Provided support of Apple devices including mobile phones, computers, and tablets.

• Managed Android devices and supported Windows, Linux, and other PC platforms including mobile and desktop equipment.

• Supported and repaired game consoles, TV, LCD, Plasma, and LED screens.

• Setup WIFI networking and provided personal hotspot support

• Assisted in email, contact, and calendar synchronizations.

SOFTWARE:

Windows Server 2003, Windows 7, Windows XP, Macintosh OS X, Microsoft Office, 2007 through 2010, Microsoft Outlook, AVG Anti-Virus, Malwarebytes, Symantec Endpoint Protection, Bitlocker, Combofix, iTunes, LogMeIn, TeamViewer, Remedy and LANDesk, Ghost and acronis true image, Ghost, Active Directory, McAfee Endpoint Encryption, Microsoft Office Suite, COTS Desktop installation

CERTIFICATIONS:

• Currently training for Comptia A+, Network +, Security + and Cyber Security @ Wake Tech Community College Projected completion date is 6/4/16

•Received, Dell DCSE Certified, IBM/Lenovo Certified Tech, IBM/Lenovo Certified Tech, HP Certified Tech

EDUCATION:

• Completed a 136 hour course of instruction in ComTIA Accelerated A+, Network +, Security with Enterprise Linux @ Wake Tech Community College.

• Biotechnology Graduate Certificate Mount Sinai School Of Medicine, 2002-2003, New York, NY

• High School Diploma Martin Luther King JR. High School, 2003, New York, NY

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