Administrative Assistant Customer Service

Jemika Newman

** ******** **., *******, ** M*A *N6 (C) 647-***-**** ************@*******.***

Professional Profile

Highly organized and detail-oriented Administrative Assistant with 5 years of experience supplying thorough, organized administrative support to 3 senior executives. A very professional, dedicated team player; with the following skills:

Takes initiative and works well under pressure

Articulate and well spoken

50 wpm Typing Speed

Adaptable and reliable

MS Office: Word, PowerPoint, Outlook and Excel.

Superb multi-tasking ability in stressed environment

Excellent verbal and written skills

Education

Bachelor of Arts: Sociology, York University, Toronto, ON June 2016

Professional Experience

Receptionist/Administrative Assistant

APLUS Institute (Dental Hygiene Private College), Toronto, ON April 2011- Present

Strengthen service delivery through excellent customer care

Streamline filing system and effectively manage all correspondence

Promote services and highlight benefits to callers and visitors

Successfully resolve customer queries and concerns

Manage client cash payments and budget database

Mail, fax, print, and fill all forms. Prepare letters and documents

Schedule appointments, tidy and maintain the reception area

Provide strong administrative and clerical support to all facets

Interviewer

IPSOS, Toronto, ON October 2007- July 2010

Consistently exceeded daily production targets

Received outstanding performance reviews

Identified respondent objections and replied to respondent's concerns to gain cooperation

Booked and followed up on appointments

Read and recorded respondent responses verbatim

Assistant Youth Worker

Leslie Grove Youth Centre, Toronto, ON January 2006- April 2009

Improved participation and registration within the youth group by advertising and connecting with youth

Chaired weekly meetings and set agenda and action plan

Provided strong leadership and mentorship to involved youth

Organised forums and workshops with youth facilitators (e.g. pregnancy prevention, mentoring, positive youth development, employment, and bullying)

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