Technical Support Software

Shivaji S lohare

C/o:Moreshwar nakate, Sr n:**/A, Shastri Nager,Rahatni, pimpri-17

Mob: +91-985*******; Email: *************@*****.***

Looking for a Challenging job in a professional organization that would augment knowledge, sharpen technical, network administration skills, System Administration Skills and offer opportunities based on performance.

Career Focus

5+ Years of experience in Hardware, Network and System administration had some quality exposure in area of work & have touched upon on almost all aspects of Hardware, Network, and system administration during this period.

Technical Skill Set

Operating Systems

Windows XP, Windows7, Winows8, Windows 8.1 Server2003 Windows 2008 R2 Server & 2012 R2

Network & Key skill

VPN, DNS, DHCP, IPsec Firewall, Checkpoint encryption, Citrix, Juniper client.

Career Graph

Jr System Administrator in Trizetto India Pvt.Ltd. [ April 2012 to till date ]

Technical Support in Tikona digital networks Pvt. Ltd. [Sept 2009 to Oct 2010]

H/w & N/W support in Dot Systems Pvt. Ltd. [Sept 2008 to Sept 2009]

Work Experience / Projects Executed

Trizetto India Pvt. Ltd A Cognizant company

Maintaining Ticket process on Nimsoft / Helpdesk application.

Taking remote support calls from users and customers on GTM, WebEx, RDP, and Lync.

Installations, configuring and troubleshooting (QNXT, O’clever, Facets).

Analyzing system event logs and identifying potential issues with computer systems.

Create, Remove, Update User’s accounts and reset passwords etc.

Installing, Configuring MS SQL Server 2000, 2005, 2008, 2012 and Oracle 10g,11g, visual Studio 6 to 2013, MS sql 2008 to 2012

Maintaining DHCP, DNS, FTP, Proxy, Folder access on File server, Quota manageent

Assists in the planning, design, documentation, and implementation of various systems to include

Desktop PC’s, servers, network equipment, Printers and software applications.

Setup security policies for users. A sysadmin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).

Create and Maintain organizational inventory of all hardware and software.

Ensuring all software is properly licensed and up to date.

Implement group policies for the use of the computer system and network.

Schedule, maintains, and monitor all server backups.

Monitors, plans, and coordinates the distribution of client/server software and service packs, worked on windows XP to Windows 8.1.

Worked on Citrix, Juniper client, Checkpoint for laptop encryption, Qmail outlook server

Installations and configuration of IP phones, VOIP such as CISCO.

Knowledge on Desktop Troubleshooting & OS Installation.

Creating VMware guest operating on VMware workstation.

Worked on 2003 to 2013 outlook & office related issues.

Tikona Digtal Network Pvt. Ltd.

Excellently manage Windows 2003/Exchange Advanced Servers including File Server.

Troubleshooting related to internet problems like slow speed, limited or no connectivity.

configure dhcp client side setting & Crimping cable, antivirus installation, Formatting.

Configure Internet Connection for the Home & Small enterprises also configure internet proxy setting.

Create connection & installation & troubleshooting related to connection based on helpdesk call log. Download & upload data on FTP

Installing antivirus, checking laptop & desktop related issues slowness issues

Handling large size of customers as well as worked on ticketing system tool in well mannered, proxy, DNS, DHCP setting, check os Related issues like Check Disk, discleanup, de-fragmention

Configuring outlook 2003 to 13 & add issues related to Profiles & repair PST files.

Configuring WI-FI connection on laptops with password protected secured connection

configure outlook & troubleshoot also data backup of pst files, repair the pst,create new pst add pst

Dot Systems Pvt Ltd.

Excellently managed Windows 2003/Exchange Advanced Servers including File Server and folder access, share drives & map network drivers.

Configure outlook 2003 also adding pst & creating new psts also taking backup of old PST’s repair the PST’s using Microsoft repair tool.

Install all types of OS & drivers, software’s & troubleshooting the same.

Lan troubleshooting, scanning all computer’s also disk cleanup, de-fragemenrion, check drive errors, using system restore tool, startup program check for slowness.

Install & troubleshooting related to local & network printer related issues

Troubleshooting related to Operating Systems like system restore, booting devices, OS repairing & formatting machines

Desktop, Laptop related issues & printer issues hdd formatting os repairing mainting large size of networks

Formatting & installation of all software’s on system also assembling & disassembling of Desktops, log call with vendor when issue related warranty.

Installing Local printer as well as Network printer & Mapping sharing drive, provide folder access to user as per business requirement.

Troubleshooting related to application, IE, Desktop, Laptop, OS, Hardware & soft

Related issues as well as Installation of OS

Certifications / Trainings

I have done CCNA from NIIT, Chinchwad.

Microsoft Certified Professional (Windows server & Client)

H/W & N/W training from Jetking.

MCSA training from CMS Computers Ltd.

Educational Qualifications

Graduate in M.A from Pune University

Diploma in Computer hardware & networking from Jetking.

Personal Details

Date of Birth: 02-02-1984

Languages Known: English, Hindi, and Marathi

Current CTC:

Expected CTC: Negotiable

Notice Period: Two Month

Permanent Address: At. Post. Almala, Tq. Ausa, Dist. Latur 413556

Blood Group: B +ve

Marital Status: Single

Hobbies : Playing Cricket & Watching movies, Listening Music

Contact this candidate