Customer Service Representative

SHERYL BASS

**** **. ******** ****** ************, FL 32207 ************@***.*** 904-***-**** or 904-***-****

An independently driven, goal oriented Team Player with excellent organizational, analytical, and leadership skills. Highly educated associate, having obtained a Associate in Arts Degree. Financial services background includes a history of outstanding results through excellent decision making abilities, strong oversight, and leadership development to ensure best in class service to employees and the company.

Vendor Relationship Management

Decision Making Abilities

Research and Analysis

Managerial Experience

Multi-task

Outstanding Customer Service

Operational Efficiencies

Quality Management

Team-Oriented

Strong Written and Verbal Skills

Analytical Skills

EXPERIENCE

Venus Fashion

March 2014- Present

Customer Service Rep/ Warehouse

Received and processed incoming calls regarding women apparel, dresses, shoes, swim suits.

JPMorgan Chase, Jacksonville, Florida

May 2007 – Jan 2014

Operations Specialist/ Fulfillment Intake Specialist

Reviewing documents that the customer send in for a modification or short sale or deed in lieu

Perfecting the documents; making sure the documents are completed and we have the correct documents that are needed for the modification or short sale or deed in lieu.

Sending out letters for missing items that is needed to complete the file.

Train new hirers on our workflow process and procedures.

Identify and recommend service improvement initiatives and changes within each department to assist consumers with their needs and issues.

Perform other work-related duties and assist in special projects, as assigned.

Blue Cross and Blue Shield of Florida, Jacksonville, Florida

June 2006 – October 2006

Membership and Billing Specialist (Temporary)

Establish and maintain over 65 members enrollments according to internal policies, procedures.

Ensured that the members are in compliance with BCBSFL federal and state laws

Responsible for invoicing and reconciling premium payments

Serve a customer service representative to resolve direct member issues.

Kelly’s Staffing/FCSO JP Morgan Chase, Jacksonville, Florida

January 2005- May 2006

Personal Service Representative

1-800 Medicare Certified Customer Service Representative

Received and processed incoming calls regarding general Medicare questions.

Answered questions for the customer in an accurate, efficient and a timely manner.

Corresponding Funding

JOB TITLE: File Review Analyst (Junior FRA)

File Review Analyst for the Correspondent Channel

As a File Review Analyst you will review closed mortgage loan documents for accuracy, validate compliance requirements are met, and prepare the loan for purchasing and boarding. Upon review, you will utilize Chase imaging systems and LOS to enter all loan information while meeting standards for quality and productivity.

Key Responsibilities

Compare data from the Chase LOS system to the documents on the imaging system

Identify exceptions and correct on appropriate system or collaborate with internal business partners to resolve

Extract specified data from certain documents and log accordingly

Report and / or log exceptions for tracking

Provide input to supervisor or department lead in regard to unusual issues discovered during review process

Provide assistance to peers with their workloads if required

Work special projects or other duties as assigned

Requirements and Qualifications

Basic knowledge of mortgage documents

Accurate typing skills

Team oriented

Highly motivated in a fast paced production environment

Detail oriented

SHERYL BASS

23526 St. Nicholas Avenue Jacksonville, FL 32207 ************@***.*** 904-***-**** or 904-***-****

~ Continued ~

EDUCATION

FLORIDA STATE COLLGE AT JACKSONVILLE

ASSOCIATES IN SCIENCE IN CHILD DEVELOPMENT Jacksonville, FL 2010 to present

Core focus in Child Development.

CHESTNUT HIGH SCHOOL

GENERAL DIPOLMA Newark, NJ 2001 to 1982

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