Technician Active Directory

Byron D. Royster

Baltimore, MD

*********@*******.***

PROFESSIONAL SUMMARY

Highly experienced and knowledgeable Information Technology Professional with 10 years of work experience as an IT Professional with Level/Tier Three Technical Support experience. Dell Certified Systems Expert for Client DMS Softskills with in-depth knowledge and understanding of the following:

Experiences with:

Imaging technician - imaging devices operating w/Windows Pro and Enterprise configurations/specifications

Servers using Windows 2000-08, MS Exchange, and Windows NT

Enterprise work environment with networks using Windows XP Pro, Windows 7, 8.1,and 10 operating systems

MS Office (2007, 2010, and 2016) experience

Ticketing/Tracking applications: Remedy, Magic, and TWOS

Windows Active Directory experience

PROFESSIONAL EXPERIENCE

CSC - Computer Science Corporation 6/2015 - current

CSS (Client Site Services) Field Service Technician

PC Support Technician

Windows XP to Windows 7 upgrades (300-400) devices campus wide

Desktop support technician

Windows imaging and configuration technician for client onsite and offsite remote locations

Windows Active Directory experience

The Computer Merchant, LTD – Norwell, Ma. 2013 – 6/2015

Sub – contracted Employee (CSC / Textron Systems)

PC Support Technician

Windows XP to Windows 7 upgrades (300-400) devices campus wide

Desktop support technician

Windows imaging and configuration technician for new employees nationally

Windows Active Directory

Performed laptop (Windows and Mac) network configurations for John Hopkins School of Public Health students and faculty members (approx. 40 users/day).

PC refresh (100-150 pc’s) for Greater Baltimore Medical Center’s satellite offices.

PC refresh/conversion (imaging and ghosting of approx. 200-250 pc’s and laptops) for the Clorox Corporation.

Teksystems – Hanover, Md. 2008 - 2012

Contractual Employee

PC /IT Technician

PC refresh (Imaging and configuring various Windows devices (150-200) using Altiris) for Medstar Health.

Helpdesk and Desktop Support Specialist for Greater Baltimore Medical Center.

PC refresh (Imaging w/Symantec Ghost and configuring 350-400 pc’s and laptops) for GBMC.

EDUCATION:

University of Phoenix Phoenix, Arizona

Online student 2010 - in progress

Accredited hours in IT/Network course studies

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