Customer Service Staff
Resume:
Heather Wolff
**************@*****.***
Objective:
To secure a position that I am able to use my abilities to help clients, team members and the company that I work for.
Nursing skills:
● Catheters cephalic and saphenous
● Intubation cats and dogs
● Dentals charting and extractions
● Surgical nursing pre and post op
● Blood draws jugular, cephalic and saphenous
● Handling and restraint dogs, cats, pocket pets and avian Management skills:
● Hiring experience interviewing for hospital staff needs
● Training nursing and receptionist skills
● Scheduling staff
● Client services phones, liaising between clients and doctors
● Revenue meeting and exceeding hospital goals
● Cost of goods meeting cog so that the revenue of the hospital is met
● Progressive coaching coaching staff to meet the goals and needs of the hospital Experience:
Cat care clinic
02/15 06/15
10/12 10/13
Nurse
Duties:
● Training staff and new doctors
● Ordering and inventory supplies and food
● Intubation cats
● Dentals charting, extractions and scaling and polishing
● Blood draws jugular, cephalic and saphenous
● I.V and urinary catheters
● Injections I.M and Sub Q
● Customer service answered phones, explained estimates and procedures
● Scheduling clients and staff
● Vendor relations communication, lunch and learns
● Daily transactions POS, credit card, care credit, and cash transactions Afford A Vet
07/14 02/15
Office manager
Duties:
● Training assistants, technicians, receptionist
● Scheduling staff and clients
● Emails responding to emails and using as a communication tool
● Filing transaction slips, vendor invoices
● Payroll authenticated and corrected time cards
● Reviews reviewed and assessed staff
● Profit and loss reviewed monthly profits and loss to use as an improvement tool
● Dentals scaled and polish
● Customer service assisted customers
● Surgery assistance pre and post op with monitoring of patient during surgery
● Ordering and Inventory supplies and food
● Hiring interviewed potential staff and made hiring decisions
● Pricing and mark up pricing new products and different procedures
● Osha and safety 300 forms, safety meetings, exceeding the requirements of the OSHA and safety laws
Pima medical institute
10/13 07/14
Instructor of veterinary assistants
Duties:
● Pharmacology different medications used in the veterinary field
● Office procedures HIPPA, charting, phone and office etiquette
● Labs how to set up and read fecals, blood smears and PCV
● Small animal nursing handling, restraint, blood draws, bandaging, and surgery assistance
● Nutrition foods, housing
● A&P body systems
Banfield
02/06 02/10
04/12 10/13
Practice manager
Duties:
● Training nurses and receptionist
● Ordering and Inventory all supplies including medications,
● Cost of goods brought the COG down from 17% to 13%
● Revenue was responsible for maintaining revenue above $ 32,000 a week
● Reviews staff reviews on a regular bases
● Hiring Hiring of new team members including technicians and doctors
● Progressive coaching training staff to meet requirements of the hospital
● Profit and loss review of profits and loss and using as a tool to move hospital forward
● Catheters urinary and i.v
● Blood draws from various areas on pets to use for diagnostics
● Dentals scaled and polishing, extractions
● Labs snap test, ear swabs, differentials and urine
● Surgery assistance pre and post op, nursing notes and discharging the pet
● OSHA and Safety Compliance with all regulations and laws Additionally experience:
Green River community college
04/13 07/13
10/13 02/14
Instructor of veterinary assistants
Duties:
● Customer service how to interact with clients and staff
● Ordering and Inventory how to order and look at inventory for a client and how to look at pricing for the client
● Medical terminology common medical terms
● Restraint basic restraint for cats and dogs
● Small animal nursing basic surgery skill, how to run specific test This was a brief class into becoming a veterinary assistant. U.S Navy corpsman
10/96 05/98
Reference available
Contact this candidate