Technical Support Analyst/Programmer

Joshua L Stewart

**** * **** ****** *** * Fort Smith, AR 72903 479-***-**** ****.*.********@*****.***

Education

Arkansas Tech University, Russellville, AR

Bachelor of Science in Computer Science

Qualifications Advanced Computer Courses and Mathematics

Computer Programming C++ I and II

Java Senior Seminar

Operating Systems

Calculus I and II

Advanced Discrete Mathematics

Personal Software Engineering (Java – Patterns and software design principles)

Database Concepts

Systems Analysis and Design I and II

Data Structures

Compiler Design

Applied Statistics

Microcomputer Applications

Information Resource Management

Advanced Data Structures

Organization of Programming Languages

Linear Algebra

Experience

08/15 – 3/15 Database Entry and Maintenance for Campbell Service Center, Huntsville, AR

Maintain Access database

Bookkeeper for customer accounts

Organize invoices and customer files

11/14 - 08/15 Computer and Phone Repair Technician at GuruMyPC, Russellville, AR

Computer and mobile device virus removal

Computer and mobile device hardware repair

Customer service and account management

04/13 - 08/15 Crew Chief/Shift Lead at IHOP, Russellville, AR

Conducted interviews for hired applicants

Managed approximately eight to twelve people

Customer service and multitasking

Regulated food cost and inventory

03/16 – Present IT Support Analyst at Golden Living, Fort Smith, AR

Provide tech support for hundreds of users

Manage user accounts in multiple software platforms

Data entry

Awards and Acknowledgments

Computer Club, 2011 - present

Arkansas Tech University Concert Band, Spring 2012

Arkansas Tech University's Tech Idol semifinalist, 2013 and 2014

Arkansas Tech University's Tech's Got Talent semifinalist, 2014

Projects

MINIForth “Minute Implementation of Forth” (Java)

oAn interpreter built in Java for a basic version of the threaded-interpreted language “Forth”. The project was designed to utilize modularity, quickly accessible data structures, and extensive string manipulation.

Database for Campbell’s Service Center (Access)

oA small-scale database made in Access for Campbell’s Service Center, a small-town vehicle service shop in Huntsville, Arkansas. The emphasis of this system was to make it as user-friendly as possible, utilizing Access’ features for estimates, invoices, and keeping track of every customer as well as their vehicle repair history.

Contact this candidate