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IT Support Administrator

Location:
Killeen, Texas, United States
Salary:
Open for discussion
Posted:
December 23, 2018

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Resume:

Michael L Stanley

**** ********** **** ****** *******, Texas 76548

254-***-**** acve6c@r.postjobfree.com

IT SUPPORT ADMINISTRATOR

PROFESSIONAL PROFILE

More than 24 years of technical experience. High level of motivation, efficiency and ability to meet any objective. Able to troubleshoot, perform with no little or no supervision, and demonstrate a high degree of initiative and good judgment.

Skilled communicator accustomed to cross-functional coordination and procedural documentation. Proven ability to work successfully with diverse individuals to achieve goals and meet targets on time with increased efficiency. Interim Security Clearance.

Manage personnel effectively concentrating on high quality standards, timeliness and safety.

Provide inspirational team leadership and counseling to subordinates that increases morale and raises performance and productivity levels. Superb decision-making skills, judgment, and outstanding initiative. Exceptional skill demonstrated when working under high pressure.

Extremely focused and motivated to achieve in a fast-paced, demanding environment that promotes teamwork but can identify and resolve issues independently.

Goal-oriented self-starter with highest levels of personal initiative, integrity, and work ethic.

ACCOMPLISHMENTS

Built new DOD standard images for uncommon systems using Symantec Ghost.

Implemented a standard WinPE server to boot from PXE enabled systems.

Installed, configured and maintained DOD-approved communications software on government computers and configured network to allow proper user access. Ensured system stability through use of DOD-approved operating systems/software.

Gained familiarity with military network security requirements and information assurance procedures and guidelines and government system accreditation guidelines.

Experienced in photo and data communications, wiring, testing, toning, labeling and epoxy for fiber, maintaining fiber network, cable installations, pre-fusion splicer, hot melts, multimedia converters, and fiber optic troubleshooting.

PROFESSIONAL EXPERIENCE

General Dynamics INC OMDAC-SWACA Bagram, Afghanistan 2017 to Present

Information Technology Support Technician

Provide support encompassing the 455th Wing, 5 Groups, and 21 Squadrons for a network worth 84M.

IT troubleshooting and repair of Command, Control, Communications, Computers and Intelligence defense supporting 5K users and migration of 1400 computers from Windows 7 to Windows 10.

Performs client-level information technology support functions. Manages hardware and software.

Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures.

Responsible for maintaining the security posture of IT Network printers and Multifunction Devices (MFD) infrastructure,

Five Rivers INC OMDAC-SWACA Kandahar, Afghanistan 2016 to 2017

Enterprise Service Desk Specialist II

Respond to and resolve computer, printer, and network issues. Utilize quick decision making and detailed task management skills to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups.

Ensure all Service Desk resources are utilized in the most efficient manner including daily functions of computer, network, and software management for the site and all users.

Provide immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket

.Troubleshoot Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoot all other site authorized software with IMOs and users.

Create logon and email accounts using Microsoft Exchange Server and User Manager. Manage Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.

.Work within a small continuous improvement focused team. Track and document work performed to allow accurate reporting of all Service Desk activities.

Stanley Consulting Harker Heights, Texas 2015 to 2016

Cabling, Camera, Networks Specialist

Installed security cameras on a freelance basis.

ACELA Technologies Ft. Hood, Texas 2014 to 2014

Distributed Antenna System Installer

Installed over 200 plus DAS antenna systems in Ft, Hood’s new hospital.

Installed coaxial, cabling, connectors, couplers and rack mounted equipment.in accordance with customer requirements and industry standards.

Installed active components in accordance with manufacturer’s guidelines and industry best-practices.

Attended safety/hazard training considered safety factors; anticipated and informed leadership of potential problems.

Reported pertinent information to the Site Lead/Project Manager; secured company materials/tools to prevent theft or loss.

Read floor plans/construction drawings to install active components; took initiative based on a given situation.

Assisted team in testing and troubleshooting system performance throughout the targeted coverage area.

D&SCI Company, Eatontown, New Jersey

OQAB NATC-A Afghanistan 2011 to 2014

Enterprise Service Desk Specialist II

Assisted US military and civilian customers with hardware, software and network troubleshooting. Installed, configured, and maintained computer hardware/software on unclassified/classified/Secret US/NATO networks.

Utilized Remedy database ticketing software to receive and forward tickets to the proper channels.

Utilized Cisco Call Manager and WhatsApp Gold software to troubleshoot connectivity at Tier 1 level.

Utilized Microsoft Exchange Server 2007, Dynamic Host Configuration Protocol (DHCP), Systems Management Server (SMS), Active Directory (AD), Windows Server Update Services (WSUS), Windows Deployment Services (WDS), Symantec Ghost Server and other administrative tools to client computers to a Windows 7 domain.

ITT Systems TAC-SWACAA Camp Victory, Iraq 2009 to 2011

Automated Data Processing Equipment Technician

Built new DOD standard images for uncommon systems using Symantec Ghost.

Implemented a standard WinPE server to boot from PXE enabled systems.

Installed, configured and maintained DOD-approved communications software on government computers and configured the network to allow proper user access. Ensured system stability through the use of DOD-approved operating systems/software.

Gained familiarity with military network security requirements and information assurance procedures and guidelines as well as government system accreditation guidelines.

DRS Technologies Bagram, Afghanistan 2009 to 2009

Information Technician

Facilitated day-to- day operation of the Fiber Network located in multiple locations throughout Afghanistan. Installed multi and single mode fiber optic cables, CAT 5, CAT 6, and RG59.

Pre-wired cable connections to facilitate new communication requirements.

ITT Systems Bucca, Iraq 2007 to 2008

Outside Plant Technician

Engineered phone and data communications for a secure military installation in Iraq.

Installed and maintained network cable â CAT 5/5c; installed and maintained single and multi-mode fiber optic cable. Collaborated with base engineers to ensure all communication cables were properly positioned and labeled.

Utilized numerous splicing kits to include the 710-splice system for copper mechanical splices for fiber optic cables. Used the fusion splicer, hot melts, and two-part epoxy for fiber, multimedia converters and various testing equipment.

ESEI Bagram, Afghanistan 2006 to 2007

Information Technician

Engineered phone and data communications for the largest military base in Afghanistan.

Installed, maintained and repaired Fiber Optics, Category 5, multi-conductor, and coax cables.

Tested multi-mode and single-mode spliced fibers using an OTDR (Optical Time Domain Reflectometer).

Installed conduit, switch cabinets, fiber termination boxes, grounding and patch panels.

Racked hardware to include servers, network equipment, UPS and fiber distribution panels to meet power, weight, and spacing requirements as specified by the customer.

ITT Systems Bagram, Afghanistan 2005 to 2006

Outside Plant Technician

Maintained phone and data communications for the largest base in Afghanistan.

Maintained conduit, switch cabinets, fiber termination boxes, grounding and patch panels.

Pre-wired, installed and serviced cable connections for new and existing structures.

SeaRiver Maritime, Inc. (Exxon Oil) Houston, Texas 2001 to 2005

Maintenance Seaman/Tankerman Assistant/QMED Oiler Apprentice

Performed QMED tasks including SSDG maintenance, M/E crosshead bearing inspection, cleaning salt water and fuel strainers, cleaning purifiers, and performing the QMED rounds.

Loaded, transported and offloaded petroleum products around the world.

Maintained, operated and repaired tanker facilities and systems.

United States Army Varied Locations Globally 1991 to 1999

Communications Specialist, Honorable Discharge

EDUCATION

Significant coursework completed at Temple College, Temple, Texas

CompTIA A+; CompTIA Network+; CompTIA Advanced Security+; CompTIA Advanced Security Practitioner (CASP); MCSA: Windows Server 2012; Windows 10 Installing and Configuring 70-698,Windows 7, Enterprise Support 70-685; Windows 7, Enterprise Desktop Administrator 70-686: DISA-HBSS-Admin-201: DISA-HBSS-Admin-301:Certified Fiber Optic Installer (CFOI); Certified Fiber Optic Technician (FOA); First Aid Certification

TECHNICAL SKILLS

Possess extensive knowledge of Microsoft Office Suites 97/2000/XP/2003/2007 and 2010, Windows NT, Windows 95/98, Windows 2000 Professional, Windows XP, Windows Vista, Window 7, Active Identity (ActivClient), Vbrick, Tumbleweed, McAfee Antivirus (desktop/network module via management console), Approve It, Pure Edge, Active Directory, Checkpoint Secure Client VPN, Mail Sweeper, Web Sweeper, Symantec Ghost, Partition Magic, Volume Manager, VERITAS Backup Exec, HP Web Jet-admin, BMC Remedy, Remote Desktop Services, Net Meeting.



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