Technician Customer Service

Ricardo O. Palmer

** ****** *****, ******** *******, L7A1X4

home: 647-***-**** : Mobile: 647-***-****

Email: **********@*******.*** Linkedin.com/in/ricardopalmer

Summary of Skills

Certified Network+ Computer Network Technician with six years of IT experience, excelling in system operations training, collections and delivering exceptional customer service.

Possess excellent troubleshooting and technical support abilities to quickly respond to and resolve computer hardware/software problems for diverse clients.

Intuitive and analytical fast learner with practical experience in applying knowledge of all facets of computer network hardware, protocols, security and systems to attain network, desktop and application level solutions.

Technical Skills include:

Networking

Network + Certification

TCP/IP, LAN/WAN, Fiber Cable, TCP/IP, Wired and Wireless Network Installation and Configuration

Routers/ Switches

Routing Protocols (OSPF, EIGRP, BGP)

Network Security (Firewalls)

Operating Systems/

Software Applications

Unix/Linux

PHP, HTML, MySQL

JavaScript

Windows 98/XP/7

Adobe Photoshop

MS Office Suite

Hardware

Hardware Switches

Cables, Patch Cables

Network Printers

Routers & Modems

Network Storage

Wireless Access Points

Education and Training

Computer and Network Support Technician Diploma Sept 2014 - Present

Humber College Institute of Technology and Advance Learning

Cisco Certified Network Associate Certification Jan 2016 - Present

Cisnet

Photovoltaic Installer (ETA-Electronic Technicians Association) Certification Aug - Oct 2012

Vector Technology Institute

Certified Network+ Technician Certification Mar - Aug 2008

Software Training Center

Computer Science and Computer Repairs Level II Certificate Mar - Aug 2004

National Tools & Engineering Institution [NCTVET]

Work Experience

Inventory Control Specialist Jan 2015 – Present

Walmart Supercenter, Brampton Ontario, Canada

oOrganizes and maintains warehouse and inventory yard areas for efficient material

storage and handling. Maintains labeling system on each stock item; manually stocks

inventory shelving with stock items received or returned

oConducts weekly cycle counts of inventory materials based upon computer-monitored

suggested re-order listing

LED Technician/IT Technician

Visual Vibe Limited, Kingston Jamaica Mar 2011 – Aug 2014

oRepair LED Display Video-board

oInstallation of system software and data interfaces

oAssisted with the installation of display devices, troubleshooting network connectivity

oService and maintenance of fix display video and mobile boards

oKnowledgeable in diagnosing equipment faults and trouble-shooting technical problems

oSupervise and perform preventative maintenance on video boards

IT Technician/Network Technician Aug 2009 – Nov 2010

Inter-Global Computer Services, Kingston Jamaica

oAnalyzed, tested and installed computers and large hardware systems

oInstalled and configured computer and internet security software

oChecked performance-related issues and network and support problems to minimize loss of service occurrences

IT Technician/Network Feb 2008 – Jun 2009

Technology Support, Kingston Jamaica

oPerformed software for Dell and IBM Machines as well as providing technical support

oAssisted with critical system outages analyses, server software upgrades, server backups,

oInstalled and repaired portable systems

oSet up, configured and maintained internet access, wireless networks

oInvestigated network performance issues and breakdowns of system equipment

Computer Repairs/IT Technician Jan 2005 – Nov 2007

Computer Satellite and Electronics, Kingston Jamaica

oManaged software upgrades, including user capacity building training and support in various applications of MS Windows (particularly MS Word and MS Excel)

oProvided technical advice and support for resolution of usability issues and on application upgrades

oExecuted system data backup, Windows setup and installation, as well as various peripherals, including installation of printers and security cameras

oResponded to complaints, queries and provided technical advice with a quick resolution

Awards and Achievements

* Achieved at CXC General Proficiency level: Mathematics (3), English Language (3), Technical Drawing (2), Electrical & Electronic Technology (3), Information Technology (3) and Principle of Accounts (3).

References Available Upon Request

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