Service Supervisor

Edmund C. Buggs 404-***-****

***********@*********.***

LinkedIn.com/pub/edmund-buggs

LOGISTICS SUPERVISOR

Earned Employee of the Year-1992

SUMMARY

Thorough and organized Logistics Supervisor of over 25 years with mid and large size Clinical Laboratories. Extensive experience supervising courier teams performing dedicated routes and the planning and implementation of those routes. A skilled communicator able to effectively motivate staff toward excellence while maintaining a high level of customer satisfaction.

CORE SKILLS

Multi-Tasking and Organizational Skills Customer Communications

Deadline Responsive Staff Training

Team Building Productivity Improvement

PROFESSIONAL EXPERIENCE

Quest Diagnostics/Solstas Lab Partners, Tucker, GA 2006-2015

Logistics Supervisor

Supervised Service Representatives performing dedicated routes picking up medical lab specimens. Oversaw fulfillment of client supply product orders.

Organized new routes and evaluated existing routes to maintain efficiency.

Researched instances of missed pickups and provided resolutions to prevent reoccurrences.

Maintained schedules and completed all administrative duties including payroll and performance evaluations.

Ordered and maintained client supply product items for delivery to clients.

Key participant in route restructure project after acquisition of Solstas Lab Partners.

Georgia Crown Distributing Company, McDonough, GA 2005-2006

Router Technician

Implemented daily delivery routes of beverage products to stores throughout north and central Georgia.

Successfully routed customer deliveries utilizing product order information and routing software.

Conducted customer order maintenance through interaction with sales group.

Edmund C. Buggs Page Two

Laboratory Corporation of America, Tucker, GA 1993-2005

Assistant Branch Manager

Supervised up to 50 Service Representatives in North and Middle Georgia performing courier routes.

Coordinated regional dispatch operations.

Administered fleet operations ensuring that vehicle service requirements were met as required.

Monitored daily routes to confirm that all medical specimens were picked up in a timely manner.

Damon Clinical Laboratory, Smyrna, GA 1991-1993

Distribution Route Coordinator

Directed dispatch functions for the Atlanta area.

Evaluated existing routes to maintain efficiency.

Smithkline Beecham Clinical Laboratory, Tucker, GA 1986-1991

Distribution Supervisor

Supervised Service Representatives performing courier routes.

Developed and directed weekend shift routes.

ADDITIONAL RELEVENT INFORMATION

Georgia Army National Guard/US Army 1979-1986

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