Project Manager Customer Service

PHIL ISACKSEN

Dig ital Identity v Mobile Wallet

602-***-**** v Chandler, AZ 85249

*********@*****.*** v LinkedIn/pisacksen

PAYMENT SOLUTIONS ARCHITECT GLOBAL LEADER

Mobile & E-Commerce Payments v Operations & Delivery v Award-Winning Innovation Payment technology specialist impacting multimillion-dollar revenues by creating easy-access customer payment solutions. Expertise in product steering, competitive analysis, and strategy with 12+ years of experience deploying payment systems into the largest merchant centers in the U.S., including Wal-Mart, Target, and McDonalds. Delivering leadership of globally dispersed, payment infrastructure teams.

§ Large-scale Solutions Implementation

§ Website / Client-Server Technology

§ Merchant Customer Service

§ Process Improvement

§ Small-Medium Business Market Penetration

Key Qualifications Include:

§ Experience with varied payment platforms, for SMB to large businesses.

§ Merchant communication skill (e-commerce and mobile commerce).

§ Payment system and data processing knowledge spanning diverse industries.

§ Boosted profits 30% within 12 months with strategic cost-cutting measures. EXPERIENCE

MCX - Merchant Customer Exchange Phoenix, AZ 4/2014–5/2016 Directed teams of 10-40 support analysts, technicians, and quality assurance specialists to define, document, enable, and deploy payment- centric interfaces (ACH, credit, debit, gift cards, and private label) for tight integration into the mobile commerce wallet framework. Payment Product Architect 4/2014–5/2016

v Launched new mechanism to integrate checking accounts with mobile wallets, using ACH processing. v Integrated within ISO8583 interface standards for payment architecture and processes for transactions, settlements, and reconciliations. v Facilitated integration to third-party processing systems for ACH, debit, gift and merchant self-processed transactional flows. v Established standardized data transformation, mapping and documentation processes to facilitate documentation and re-usability. v Defined and implemented merchant billing system transaction processing. FIRST DATA CORPORATION Phoenix, AZ 8/2004–4/2014

Owned vendor management, development prioritization and communicating technically complex specifications and functionality requirements, and internal product development teams to add high-ROI services to e-Commerce payment gateway portfolio. Senior E-Commerce Product Director 11/2009–4/2014 v Introduced first-ever external development vendor, evaluated on the basis of cost, white-label capability, responsiveness, and ease of integration. Saved costs versus internal formulation while governing a $5M operating budget. v Augmented sales 17% by expanding internet payment gateway market opportunities. v SME governing overall product communications, new release management, and customer escalation support. E-Commerce Solution Consultant 9/2007–11/2009

v Saved cost by facilitating selection and documentation of standard XML credit card processing interface. v Recruited to lead transition from POS to website, based on demonstrated subject matter expertise in e-commerce gateway solutions. E-Commerce Information Technology Director 10/2004–9/2007 v Led overall application / database (Oracle) development; delivery, quality assurance, and operations of Microsoft-based internet credit card authorization / settlement engine.

v Increased system availability from 97% to 99.996% and provided organization leadership to development staff using C++, Visual Basic, Microsoft.net, and ASP technologies.

v Expanded transaction capacity throughput 80%, within a calendar year, by steering development / design JAD sessions. Senior E-Commerce Project Manager 8/2004–10/2004 v Streamlined implementation model by standardizing processes. v Established SOPs to initiate, track, monitor, and report the development and implementation of product enhancements. 2 PHIL ISACKSEN – PAYMENT SOLUTIONS LEADER 602-***-**** Continued on page 2…

Additional Experience Includes:

CAVALRY PORTFOLIO SERVICES Information Technology Director Phoenix, AZ EXPERIAN (Formerly TRW Information Systems) Senior Product / Project Manager Costa Mesa, CA EXPERIAN Global Application Processing System Manager Costa Mesa, CA EDUCATION & RECOGNITION

Master of Business Administration (M.B.A.) University of Redlands Bachelor of Business Administration (B.S.), emphasis in Management Information Systems California State University Award, President’s Award for Innovation (TRW Information Systems - for building custom, credit solution platform) Relevant Skills, n-Tier Architectures, Fault Tolerant Systems, XML, ASP, CRM, ERP, Modeling, Analytics, Fraud Detection

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