Customer Service Manager
Resume:
MICHAEL J. MIDDLEKAUFF
Boise, ID 83704
***********@*****.***
CAREER GOALS
Obtain a position with a company utilizing my network administration and desktop/laptop support skills.
SUMMARY OF QUALIFICATIONS
CompTIA A+ Certified COMP001020812427, Working knowledge of ITIL processes.
Graduated with highest honors, class Valedictorian, inducted into the National Technical Honor Society
Experience installing, troubleshooting and maintaining Windows Server 2003 & 2008
Experience troubleshooting and maintaining Windows Server NT and 2000
Experience installing and maintaining Microsoft Windows 3.1 through Windows 7 Enterprise
Experience troubleshooting and maintaining VERITAS backup software
Develop and maintain desktop images using Windows 2000 through Windows 7 Enterprise
Efficient in the use of Microsoft Word, Excel, Power Point, Access, and Visio
Experience with SharePoint
Experience programming in FoxBASE, FoxPro 2.5 and 2.6, and Dbase III and IV
Efficient in the use of Comp Watch, Great Plains, and Omnicaid Management Systems
Efficient in the use of Norton and McAfee ePolicy Orchestrator and Virus Detection Software
Efficient in the use of RSA SecurID and Citrix and VPN
Working knowledge of Visual Basic 6.0, Linux, and Linux server
Produce, ran and distributed reports generated on the IBM mainframe
Understanding of IP addressing schemes
Understanding of basic configuration of Cisco Routers and Switches
Experience in troubleshooting, upgrading, and assembly of desktop computers
Managerial experience and leadership skills
Excellent customer service skills
Extremely reliable and very punctual
Well versed in the use of various office equipment
Expired DOE Q Clearance
EDUCATION
ITT Technical Institute 6 / 2004 – 6 / 2007 Albuquerque, NM
Associate of Applied Science, Computer Network Systems GPA 3.93
Pace University 5 / 2001 – 3 / 2002 New York, NY
Telecommunications GPA 3.65
Boise State University 1973 – 1975 Boise, ID
Blueprint Drawing and Reading, Electronics Courses, Course work only
Michael Middlekauff Page 2
WORK EXPERIENCE
World IT Solutions - Hewlett-Packard 04/2015 – 02/2016 Boise, ID
Computer Remote Technician
Xerox - New Mexico Medicaid Project 11/2005 – 08/2014 Albuquerque, NM
Systems Technician Senior Specialist
ACS Inc. - New Mexico Medicaid Project 07/2004 – 11/2005 Albuquerque, NM
Provider Enrollment Specialist
ACS Inc. - New Mexico Medicaid Project 02/2004 – 7/2004 Albuquerque, NM
Provider Enrollment Clerk Temporary
Federal Communications Group 12/2003 – 12/2003 Albuquerque, NM
Cat 5E cable installation and termination Temporary Assignment
AFL Network Services – West 02/2002 – 09/2002 Albuquerque, NM
Warehouse Manager
Qwest Communications Corp. 01/2000 – 02/2002 Salt Lake City, UT
Supply Attendant
Brand Scaffold Services, Inc. 04/1998 - 01/2000 Nashville, TN
Office Manager and Yard Supervisor
G-UB-MK Joint Venture 08/1992 – 4/1998 Louisville, TN
Technical Assistant
MK-Ferguson of Oak Ridge Co. 01/1992 - 07/1992 Oak Ridge, TN
Warehouse Manager
MK-Ferguson Company, Inc. 09/1983 - 06/1991 Augusta, GA
12/1990 - 06/1991 Material Control Specialist
10/1988 - 12/1990 Material Expeditor
02/1988 - 09/1988 Field Engineering Technician
08/1987 - 02/1988 Material Engineering Technician
06/1986 - 08/1987 Chief Warehouseman
09/1983 - 06/1986 Warehouseman
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