Customer Service Administrative Assistant

Alpa Patel Administrative Assistant & Business Support Professional

*** ***** ***, *******, ** 08527 ~ 732-***-****~ *********@***.***

A focused, motivated entry-level professional with more than 6 years experience combining business management, customer relations and administrative operations to deliver support and resources necessary to streamline operations, meet deadlines and increase productivity. Fluent in English, Hindi and Gujarati languages with technical proficiency in Oracle, MS-Office and Windows.

Areas of Expertise include:

Business Marketing

Business Administration

Customer Service & Relations

Computer Research & Studies

Event Planning

Accounting & Finance

Administrative Processes & Support

Staff Supervision & Development

Problem Resolution

Professional Experience

DPS STAFFING SOLUTIONS, Cherry Hill, NJ

IRON MOUNTAIN – Records Management, 2015 – Present

Perform document Manifestation, Quality control

Prep documents for retention and scanning

TR PATHSHALA, Toms River, NJ

Teaching Volunteer, 2013 - Present

Aide in educational efforts by teaching Indian heritage, mythology, culture and language (reading & writing) to 5-12 yr old children via one-on-one and interactive sessions.

Contribute to learning initiatives by facilitating festival celebrations, helping with cultural plays and field trips, and directing teens in coordination of Fun Run event.

SWITLIK ELEMENTARY SCHOOL, Jackson, NJ

Volunteer, 2012 - Present

Support Parent Teacher Network (PTN) goals by overseeing monthly book rotation for school, and providing assistance in fundraising events including book fairs, plant sales and Christmas shops.

COMET TECHNOLOGY, Metuchen, NJ

Student, 2000

Received Oracle DBA Certification (6-month course).

PIZZA HUT, Charlotte, NC

Crew Member, May 2000 – Nov 2000

Provided optimal customer service and contributed to daily store operations by assisting customers in-person and via phone, and performing food preparation and kitchen duties while ensuring adherence to health and safety regulations.

BITS, Petlad, India

Business Development Specialist, 1999

Led efficient business development operations by overseeing daily activities of colleagues and conducting events to boost student enrollment. Contributions resulted in recognition as Best Branch in Region for highest student enrollment.

Encouraged student progression as Guidance Counselor by directing and introducing them to knowledge and interest-based computer courses.

Education & Training

Certification, Oracle DBA, Comet Technology, Metuchen, NJ, USA

Diploma, Computer Studies, BITS, Petlad, Gujarat, India

B.S., Business Management w/Computer, Sardar Patel University, Vallabh Vidyanagar, Gujarat, India

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