Customer Service Quality Assurance
Resume:
Nicholas R. Correale
P.O. Box *** 559-***-****
Oakhurst, CA 93644 ****.*****@*****.***
Honest, young professional with unique organization skills and quality customer service. Fast learner and enjoys learning new skills to broaden work experience. Can also take on extra responsibility when needed.
Takes great pride in his work, strives to provide quality and efficiency to the best of his ability. Genuinely enjoys assisting others, while making sure patrons leave the workplace more than satisfied, ensuring they become a return customer. Believes that with quality service he can build a respectable reputation not only for himself as an employee, but for the company as a whole. This guarantees continuous patronage through exceptional employee conduct.
Commitment:
To grow in knowledge and responsibilities involving the company and its services.
Cross train for other departments to become a better asset and value to the company.
Interact and share ideas with team members and colleagues for improving aspects of customer service and company welfare.
General Skills
Experienced in many various trades including, HVAC, masonry, carpentry, concrete, landscaping, hydro seeding, plumbing, heavy machine operating, painting, and some electrical. Also very experienced in sales.
Computer: Excel, Word, Wordpress, Forums administration, VOIP administration, etc. Quite capable of quickly learning new software. Equipment: Heavy machine operating such as fork lifts, skid steers, front end loaders, etc.
Interpersonal: Team management, focus groups, group presentations, conflict resolution.
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Education
High School/GED: Diploma in hand. Have also attended and completed various training courses and vocational classes pertaining to employment history.
Volunteer Work
Jehovah's Witnesses Regional Building Committee, and quality assurance alpha/beta PC testing.
Work Experience
Communications Director & Author:
Death by Beta News Website (non-profit) 2013-Present www.deathbybeta.com
Website administration (Wordpress).
Writing PC news articles.
Quality assurance through alpha and beta software testing.
Writing hands-on reviews.
Maintaining social media and emails to gain feedback from fans, developers, and publishers.
Contacting developers and publishers for mutual marketing and self promotion.
Concierge:
Tenaya Lodge 2008-2009
Managing reservations, check-ins/outs, and quality assurance.
Organizing group banquets, corporate events, and recreational activities.
Informing clients of wilderness safety precautions and providing medical attention.
Managing cash registers and petty cash.
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Performing audits, and compiling detailed reports.
Dispatch operation including security and emergencies.
Team management, technical training, and interfacing multiple departments.
HVAC Technician & Fabricator:
Mountain Aire Heating & Air Conditioning 2006-2007
Service, repair, quality control, and installation of HVAC units and all components.
Service, repair, quality control, and installation of Radiant Heating and boilers.
Custom fabrication of ducting, flashing, and unit supports/frames.
Extensive use of soldering, MIG, TIG, and Stick welding.
Operation of large vehicles and machinery including man lifts, fork lifts, cranes, etc.
Ordering, inventory, and distribution for multiple job sites.
Sales of fabrication, parts, units, service, and installation bids.
Team management, technical training, and interfacing multiple departments.
Pool Technician:
Triptree Pool & Spa 2003-2006
Service and repair of both private and commercial pools, spas, and public fountains including underwater structural/electrical repairs and reclamation.
Ordering, inventory, and transport of hazardous chemicals including noxious gases and corrosive acids.
Maintained a regular driving route and detailed log of each service to each client.
Team management and technical training.
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References
Jared L. Taylor Bob Lapschies Mike Simpson
Owner/Author Forestry Technician Member Contact Service Rep. Death by Beta USDA Forest Service Rogue Credit Union 778-***-**** 559-***-**** 559-***-****
********@*****.*** *********@***.*** **************@*******.*** Jeremy Knight Brian Corley Bobby Walsh
Owner/General Contractor Owner Assoc. Net Design Engineer Knight Restorations Brian's Electric Ponderosa Telephone 559-***-**** 559-***-**** 559-***-****
************@*****.*** ***********@**.*** ******@************.*** Robert McDaniel
Journeyman Mason
Brick Layers & Allied Crafter's Local 3 Union
********@*****.***
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