Customer Service Quality Assurance

LARRY W. TOWNSEND

**** ******** **. 504-***-**** ***************@*****.***

SUMMARY

A growing expert in Computer Technology and Customer Service, I am seeking educational and professional opportunities to advance my skills in both of these trades.

COMPUTER SKILLS

Functions

Diagnostics and repairs, Data Recovery, Virus Removal, Remote Support, and Customer Help Desk Management and Support

EXPERIENCE

March

2015 Present

January 2012

March 2014

Customer Service Rep, Burger King

4068 Tulane Ave.

New Orleans, LA 70119

Assist customers with purchases, monetary exchange, and service quality. Manage customer’s in store orders and quality assurance phone calls Aid in opening and closing procedures, stock/inventory, technological concerns, and security.

Customer Service Rep/Technician, Home Depot

2740 South Cajun Ave

Gonzales, LA 70737

Aided customers with purchases, returns, inquiries, and electrical expertise Maintenance of sales and customer self service computer technology. Managed stock and inventory, opening and closing procedures, and anti theft procedures for the Electrical Department.

EDUCATION

Page 2

Contact this candidate