Computer Service

Melchor G. Magauay Jr.

Address: *** ******* **., *******, ****** City

Contact#: +639**-***-****

Email: ********@*****.***

Seeking a fulfilling position as Network Engineer and support all IT needs that offers professional growth and personal development that would allow me to utilize my leadership skills and experience.

TATA Consultancy Services (Philippines), Inc

Assistant System Engineer (IT Helpdesk Specialist)

September 2014 – Present

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Write training manuals and train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, Clean up computers and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Executes Network Performance Tuning, LAN/Network design and Implementation

Prepare moderate to complex network designs/ schematics to address specific customer network solution requirements

Prepare work orders containing instructions to be used by technicians to configure network hardware and software.

Docomo interTouch PTE Ltd.

IT Network Support Specialist.

May 2012 – September 2014

Addresses real-time enquiries about the Company’s Broadband Internet service from the hotel or guests via telephone.

Maintenance of telecommunications computing environment.

Performs installation, upgrades and manage configurations.

Monitoring mobile network performance.

Addresses real-time enquiries about the Company’s Broadband Internet service from the hotel or guests via telephone.

Handle calls with first class quality.

Report preparation and generation.

Involved in the accurate preparation of the Service Logs to be presented to the different subsidiaries

Monitors and tracks technical issues to ensure accurate resolutions.

Cater to other requests from the subsidiaries, clients, supervisors, Quality Assurance Team, Training and Development Team, and Managers on any floor performance related data/metrics.

Ensure attainment of high customer satisfaction, service level, schedule adherence, quality, minimal AHT and acceptable individual and team escalation targets.

Work with customer technical teams to provide solutions for customers' inter-networking communications requirements.

Configure WAN/ LAN/ WLAN equipment in a complex environment.

Troubleshoot WAN/ LAN/ WLAN network and non-documented customer equipment issues.

Document Incident management tickets.

Tertiary Education - 2008-2012

Graduated with the degree of Bachelor of Science in Information Technology (BSIT), March 2012

University of Saint Louis Tuguegarao

Mabini St., Tuguegarao City, Cagayan

SSC Officer

Logistics

SY 2011-2012

Secondary Education - 2004-2008

St. Anthony's College

Sta. Cruz, Sta. Ana, Cagayan

Primary Education - 1999-2004

Sta. Ana Central School

Sta. Cruz, Sta. Ana, Cagayan

CCNA (200-120: Cisco Certified Network Associate)

CISCO ID: CSCO12861759

Date Exam Taken: September 21, 2015.

Score: 972/1000 (Passed)

Completed the CCNA VIOP/VOICE module 1-4 boot camp training

Rivan IT Training Systems.

June 23-July 19, 2015

Cisco Basics

Docomo InterTouch PTE Ltd.

October 2014

Service Excellence: Putting the Customers First

Docomo InterTouch PTE Ltd.

December 2013

Mobile Programming

Theme: “Imagine IT: Competing through Technological Excellence and Innovation”

University of Saint Louis Tuguegarao

March 10, 2011

Facebook Application

Theme: “Imagine IT: Competing through Technological Excellence and Innovation”

University of Saint Louis Tuguegarao

March 11, 2011

Robotics

Theme: “Imagine IT: Competing through Technological Excellence and Innovation”

University of Saint Louis Tuguegarao

March 12, 2011

I have knowledge in VOIP Network configuration, CISCO Network Routing, Switching and Network Security.

Strong computer skills with emphasis using Microsoft Word, Excel and Internet Explorer, photo shop, programming.

Interface Designer.

Good Technical Knowledge specifically on the following:

Broadband Connectivity

PC Troubleshooting

Networking

Email Set-ups

Different OS Types / Browser versions

Capable of making Logos and Templates Using Multimedia Tools

Multimedia Designing Using Photo Editing and Video Editing Applications

Know all the Latest Software and hardware of computers

Know how to crack or patch executable file without a license key or serial keys

Trouble Shooting computer about hardware and software problems

Programming using C++ and C# Language

With extensive experience to computer

Can work along well individually or in collaboration with others

Able to learn new skills with ease.

Gender: Male Birthdate: March 24, 1992 Height: 5’7”

Citizenship: Filipino Marital Status: Single

**Available upon request**

Contact this candidate