Customer Service Sales
Resume:
Shaher Bano
************@*****.***
San Ramon, CA 94583
Reporting Analyst 06/2011 – 08/2015
Walgreens and Co.
Home Health Agency – Specialty Drug, IVIG
●Worked for Sales Data Analytics and Management Team in the Health Care Department
●Managed Data for the Sales workforce comprising 50+ team members, spanning over several locations across the board in U.S
●Responsible for managing all aspects of sales data management related to IG and HAE (Health Industry)
●Proficient with client applications and reporting tools such as SQL, COGNOS, BIO and I Emphsys
●Integrated, extracted and prepared data from multiple sources for business analytics
●Tasked with providing multiple sales reports to leadership, management and larger sales team
●Planned and managed projects using tools such as Word, Powerpoint, Excel, Outlook and Visio
●Ensured that all critical and non-critical tasks are identified, scheduled and completed on-time to ensure the overall project success.
Retail Business Owner 04/2008 – 06/2010
Rockford, IL
●Managed workforce hiring, scheduling and assigning daily duties.
●Responsible for contract negotiations with vendors, purchasing, pricing and selling the gas and convenience store products.
●Built customer loyalty and increased daily customer traffic by providing superior customer service
●Generated financial statements, daily profit and loss sheets, trial balances and balance sheets for the accounts management.
●Analyzed raw data and produced business intelligence charts and reports using MS Excel and other software tools.
●Monitored the cash flow for employee payrolls and other overheads involved in daily activities.
●Managed the inventory control system.
●Reduced inventory pilferage by installing business surveillance devices.
Technical Skills and Certifications
Business Analysis Certification
●Microsoft Certified Specialist – Excel, Powerpoint, Visio, Outlook
Education
●Bachelors – Punjab University, Pakistan
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