Customer Service Manager

Jeffrey Almonte

** ****** **. *** *** Bronx, NY *0468

917-***-**** ********@****.***

EDUCATION

Bachelor of Arts in History Pre-Law, Expected May 2017 Ohio University, Athens, Ohio

EXPERIENCE

DAPR Agency, Washington, DC

Information Technology Coordinator, February 2015- July 2016

Coordinated contractors and employees equipment and resource allocations

Managed and maintained the computer network and database

Provided customer service support and end-user training via phone and the internet

Troubleshoot, diagnosed, and repaired hardware or software issues, and installed updates and applications

Magellan Health Services, October 2012- February 2015 IT Workflow Coordinator- Columbia, Maryland

Assigned new project/tickets to IT team members

Acted as first contact for questions regarding work fulfillment by other departments

Assisted in training of new employees in IT processes

Conducted ongoing training of IT employees

Maintained consistent communication with all IT project stakeholders

Assisted with IT vendor management (contracts, invoicing, vendor communications)

Coordinated new project scheduling, testing, and status updates

Assisted with creating and maintaining IT resources for the IT team

Documented, organized, and prioritized IT procedures Holiday Inn, February 2012- October 2012

Assistant Front Desk Manager- Laurel, Maryland

Supervised assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short-term and long-term profitability objectives

Supervised the delivery and measurement of guest service standards within the Front Desk, consistent with established guidelines/standards

Created a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction

Provided suggestions for new products, services and processes to ensure competitive position within the hospitality environment

SKILLS

Proficient in MAC & PC platforms and software

Intermediate hardware engineering

Proficient in RUBY programming

LANGUAGES

Bilingual: English / Spanish (written and verbally)

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