Customer Service Office

Kyle Ofsdahl

*** ***** ********* ******, ********, WI 54914

Phone: 920-***-****

E-mail: *********@*****.***

Alternate e-mail: ********@***.**.***

Objectives

Build experience in the workplace, continue to build on any personal experience. Hopefully looking for an opportunity to work with computers in some form or another, whether it be a helpdesk associate, a general clerk, data entry or administrative associate. Willing to learn new skills or hone others with training. Has access to a computer with most if not all of the programs needed for an office environment. Customer Service work with Office Depot exposed me to the many sides of the skill.

Education - Appleton West High School –Appleton, WI

High School Diploma (2010)

High honors, cumulative

Cumulative GPA: 3.2

B+ or better in computer related classes

Computer Programming

Graphic Arts

Screen Printing

Experience

1 month with Valley Packaging, Inc. through ABR Employment Services, on an assembly line type environment, mainly packaging product. Ended due to the assignment finishing

Two years with Office Depot, in Logistics and Customer Service, with the focus being on customer service first and everything else second. Worked in the copy and print department (CPD) as my main focus since October 2014, with Tech Depot and the sales floor as needed, included customer account management and working with orders through in-store walk-ins, working on incoming online orders and over the phone, incoming and outgoing mail (via USPS and UPS), data entry, basic print machine maintenance and general customer service.

Skills

Computer Focus – Access to a computer since 1998, worked with Windows 7/XP/2000/98/95

Computer Operations – experience ranges from simple printer-computer management to setting up and maintaining networks to organizing filing structure

MS Office Suite – experience includes Office, Excel, PowerPoint, Publisher, Picture Manager, limited FrontPage and Outlook

Office Equipment – Throughout school and work, have used copiers, printers, fax machines, laminators, industrial printers, screen printers and the related computer programs/hardware

Adobe Illustrator – began experience in High School, minimal exposure in my work with Office Depot

Adobe Photoshop – Worked with CS3 in High School, CS5 with Office Depot

Microsoft products – Including Internet Explorer, Mail and Windows in general, troubleshooting and working with several features.

Macintosh – limited Mac work, including work with customers through Office Depot

Networking – includes network monitoring through network security programs, work with routers, switches and modems.

Data Entry

References

Elizabeth Erickson, Copy and Print Supervisor, Office Depot – 920-***-****

Crystal Redmann, Recruiting Specialist, ABR Employment Services – 920-***-****

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