Engineer Technical Support
Resume:
SAM DAWOOD
Senior Network Engineer
*********@*******.***
Sr. Network Engineer/Architect with more than 6 years of expertise in Designing, Implementing and Troubleshooting various Network Technologies. Background includes hands-on experience, specializing in Cisco Environment in ADTRAN, AVAYA and Juniper technology, LAN / WAN and Security.
PROFESSIONAL SUMMARY:
Cisco certified IT professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs
Maintained retail store’s LAN/WAN and supported all systems used to keep business running
Provided designs and project plans for future store expansion to store management
Demonstrated ability to satisfy users through analysis and problem resolution
Recognized as the “go-to-person” for immediate resolution to technical issues
Strong technical background with a solid history of delivering outstanding customer service
Strong interpersonal skills and genuine commitment to quality and customer satisfaction
CERTIFICATIONS:
Windows server 2003- Security plus
CCNA - Cisco Certified Network associate
Microsoft (A+, Security)
MCSE -Microsoft Certified Systems Engineer – In progress
JNTCP -ER- Juniper Networks (Associate, Enterprise Routing)
CCNP –Switching Cisco Certified Network Professional - In progress
Cisco Identity Services Engine (ISE)
ATSA: ADTRAN Technical Solutions Associate
ATSP: ADTRAN Technical Solutions Professional
ATSE: ADTRAN Technical Solutions Expert
AVAYA Router and switches
TECHNICAL SKILLS
Hardware:
Cisco 1700, 2500, 2600, 3600, 3700, 4000, 4500, 4700, 7000, 7200, 7500 Series Routers, Cisco 1900, 2900, 3500, 4500, 5000, 5500, 6000, 6500 Catalyst Series Switches, Cisco 501, 506, 525 Series Firewalls & Netscreen 204/208 Juniper firwall,Dell Switches 62XX, 35XX Series, CCM, ADTRAN, AVAYA technology.
System:
Server 2003,2008 XP/Vista/7, Linux, TACACS
Protocols:
ISDN, VTP, Multi-link trunking, PPP, ARP, RIP, BGP, EIGRP, OSPF, TCP/IP, UDP, TFTP, SNMP, Telnet, SSH, NTP, Radius, HTTP, HTTPS, DNS, DHCP
Software:
Path solution, Solar winds, Cisco Cat tools
PROFESSIONAL EXPERIENCE:
Black Box Network Services 3/2014 – Current
Sr. Network Engineering
working in interactive group of companies as data networks engineer.
Involved in deployment of ospf, rip,and vpns for ip/mpls core.
Delivered and implemented secure network security architecture for the data center.
Configurations of firewall policies, routing, zones, virtual private networks.
Implementation of security network management.
Monitoring of network to ensure secure and smooth operations.
Technical support to operations team for resolving complex technical issues.
System recovery and troubleshooting.
Designed and Installed enterprise WAN network, which is Redundant with automatic fail over capabilities to support growing data network and future voice network
Designed and implemented VLAN using CISCO Layer 3/2 switches on a Gigabit Fiber Backbone for a campus of 15000+ users
Introduced VOIP in to organization to cut costs
Introduced WLAN and Remote Access VPN to increase Productivity
Introduced new procedures to improve Network Security
Started as Network Engineer and grew with the organization to Lead and Manage the team
Santander Consumer USA Inc. 01/2013 – 2/2014
Network Engineering III
Provides technical support and maintenance for all Network servers and systems for all sites. This position is an 'on-call' position in an environment that operates on a 24x7 basis (open 24 hours a day, 7 days a week). The incumbent will be expected to be available to work extended hours to accomplish critical tasks essential to the continuance of uninterrupted operations of the department.
Provides the first level of support for all facets of IT; server, network, telephony, wireless
Strong analytical and diagnostic skills for IP, EIGRP, BGP, OSPF and VoIP
Performed Daily, Weekly, and Monthly Maintenance to insure system uptime and to be pro-active in finding potential problems.
Incident identification and network resolution for site issues.
Responsible for adds, moves and changes of all users at the site and provide documentation for all Network changes
BancTec INC, Dallas, TX 10/2012 –01/2013
Network Engineer
Installed and supported networking switches, routers & firewalls
Monitored and administered LAN, WAN, QoS, VOIP, Routing protocols & MPLS networks
Implemented and administered network security hardware and software, enforcing the network security policy and complying with requirements of external security audits and recommendations
Configured & maintained network services, equipment and devices
Documented network problems and resolution for future reference
Supported/administered servers and server clusters
Managed system back-up and restored systems
Planned and supported network and computing infrastructure
Performed troubleshooting analysis of servers, workstations and associated systems
Installation, Configuration and maintenance of Hosted VMware products.
Creation, Management and Configuration of Virtual Machines, Clone and Templates.
Black Box Network Service, Houston, TX 01/2012 - 09/2012
Network Engineer
Provided advanced level Cisco technical support for external customers and supported center personnel
Technical support interface with the ability to communicate within the highest level of Cisco's TAC organization and the ability to present technical concepts to senior management
Supported Level 2 and Level 3 Cisco product for field technicians, call center personnel and customers
Provided leadership role in engineering and problem resolution practices such as those used by the field for more complex products and applications
Liaised with Cisco regarding product or applications upgrades, training and issues
Assisted manufacturer in identifying and testing of beta type software
Gathered data from customers and performed advanced/complex service and move and change orders remotely
Remotely assessed situations and troubleshoots customer hardware and software applications to diagnose complex issues.
Provided issue resolution or follow proper escalation procedures for field dispatch
Trained and mentored less experienced team members and served as expert on processes and procedures for the technical support group by updating field and teams members with information pertaining to tools, resources, products and applications on a quarterly basis
Creation, Management and Configuration of Virtual Machines, Clone and Templates.
Foxconn - Cisco System, Houston, TX 04/2011 - 01/2012
Test engineering
Led design and test engineer for the Cisco and Tandberg product (video conference, VOIP).
Worked with highly secure telecommunications, including conferencing, configuration, troubleshoot
Acted as expert engineer to find better solution for Cisco product
Also for Cisco IP phones were used at site locations to provide Converged network services
Troubleshoot and repair failures; diagnose root cause and recommend corrective action.
Responsible for the procurement, maintenance, troubleshooting, and improvement of test equipment.
Train Repair Technicians and Testers on new and existing testing procedures and product troubleshooting.
Monitor and maintain testing station performance.
May rework products as a result of testing issues.
Perform other duties as assigned.
Sercel Inc., Houston, TX 09/2010 - 02/2011
Technical Engineering
Member of team of 2 accountable for analyzing, troubleshooting and resolving user’s and external client’s desktop and laptop issues for this leasing company
Repaired and configured laptops for hot swap customers
Configured and maintained customer images for each client and internal utilizing Ghost software
Inspected desktops and laptops priors to shipment
Trained and mentored Junior Technicians
Gained extensive knowledge of all computer models
Credited with providing excellent to 20 clients
Recognized for high level of productivity, analyzing technical issues within 24 hours
Central South University 09/2009 - 03/2010
Network Support Specialist / Network Technician
Accountable for leading team of 30 in testing, analyzing, troubleshooting and reconfiguring servers and laptops for resale to customers throughout China
Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows XP /Vista Active Directory and more than 600 Windows XP/Vista desktop
Researched and implemented new hardware and software into the environment to increase efficiency
Monitored and supported internal network security, including adding/deleting users and shared permission
Analyzed and resolved network and never connectivity issues
Administered back-up/recovery solution utilizing Veritas Backup Exec
Provided support to internal users and external clients on al hardware and software issues
Credited for developing laptop and server testing procedures resulting in 23% improvement in measured quality
Trained new employees on procedures
Solely responsible for repairing and testing all servers for clients
EDUCATION:
Master Degree in Computer Science, Central South University 2009
Major: Information Science & Engineering, Minor: Computer Science
Bachelor in Computer Science 2007
Major: Computer Engineering, Minor: Computer Science
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