Customer Service Engineer
Resume:
Kevin McDonald
** * **** *, *********, UT *****
*********@*****.***
“Kevin has supported multiple projects at the same time, prioritizing tasks and seeing each project through to successful completion. ”
Rusty Walker
has had several opportunities to lead projects this year of different sizes and complexity. I will continue to challenge him with more complex projects. ”
Rusty Walker
Kevin McDonald
continues to be the sole support person in the eastern region for support. Kevin does a lot of traveling and works numerous extended hours for performing installations for the project and performing break/fix tasks. ”
Kim Alling
“Kevin is a excellent team player and is liked by all. He's always willing to do whatever it takes to help and get the job done. He is always willing to share his time and knowledge when and where ever he can. ”
Kim Alling
Network Engineer With Over Twelve Years Experience
Network engineer with experience in LAN/WAN environments, working
with Cisco routers, switches, voice and wireless. Set up and trouble shooting
of network issues, circuit problems and client support as well as project
work upgrading and maintaining network equipment in five states, often as
the sole engineer on site. The network covered five coal fire plants, several
hundred customer service centers, offices and wind farms. Maintenance of operations in the Salt Lake Metro area as well as offices throughout Utah. 36 years of experience in the IT environment.
Awards and Certifications
Cisco training in voice, routing and switching
Cisco firewall training
Six Star Awards for Excellence
Qualifications
Hubs, switches, cables, routers
Technical Infrastructure
Help Desk Operations and Management
Project Management
Network Configuration and Implementation
Cost Saving Initiatives
Customer Service
Client Relationships
Problem Solving
Planning and Analysis
Computer Skills
CISCO IOS
Working knowledge of the Internet
System installations and debugging
Word
Excel
Employment
Pacificorp
Network Engineer II, 1995 to present
Network Planner 1990 to 1995
Utah Power and Light
Network Operations Foreman, 1981 to 1989
Computer Operator August 1979 to 1981
References
Dan Hutchings 801-***-****
Janice Rennack 503-***-****
David Gregory 503-***-****
Dave Beach 801-***-****
Rusty Walker 801-***-****
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