Business Analyst

AFSANEH AZIZINIA

*** ****** ***

TORONTO, ONTARIO, M2R 2K9

416-***-**** *******.********@*****.***

OBJECTIVE: applying for the position of Business Analyst

PROFESSIONAL PROFILE

Business Analyst with extensive experience in information technology focused on gathering, analyzing, documenting Requirements and technical knowledge in creating new strategies. Solid knowledge in ITIL, Project management (Software Development Life Cycle (SDLC)), Lean, Agile, Scrum and Six Sigma methodologies. Expert in training related staff, User Acceptance Testing (UAT) and Quality Assurance (QA). Excellent team working, problem solving, able to learn new procedures quickly and organizational skills with ability to handle numerous tasks simultaneously; pays high attention to detail; Articulate in communicating ideas with effective interpersonal and presentation skills; Bilingual: English and Farsi.

RELEVANT EXPERIENCE

Business Analyst July 2012-November 2015 (3 years 6 months)

Par Computer, Toronto, ON

Participated in the Software Development Lifecycle (SDLC) and project process including Release Planning, Sprint Planning, Backlog Grooming, Daily Scrum, and Sprint Review

Coordinated extensive stakeholders interviews and workshops to gather, analyze and develop Business Requirements (BRD)\Facilitated Joint Application Development (JAD) sessions with stakeholders

Analyzed end user requirements for applications which include User Requirement Document (URD), user stories and acceptance criteria, work effort, timelines, change request and resources

Developed crucial functional requirement specifications, creating detailed Use Cases, Process Flow diagrams and Prototype Potential Solutions to support functional specifications

Managed timelines and expectations between the stakeholders and development team to ensure product delivery commitments to customers are met consistently

Conducted User Acceptance Testing (UAT) by supporting planning, development of test cases, execution of tests\Worked closely with QA team to verify Test Cases

Provided end user training and “Train the trainer” training for the applications support staff

Built relationships and worked collaboratively to identify solutions and resolved problems

Business Analyst March 2010-May 2012 (2 years 3 months)

Advance Accounting, Toronto, ON

Worked with business stakeholders and subject matter experts to discover, define, assess and document business needs and requirements

Gathered requirements for business definition and facilitated Joint Application Development (JAD) sessions with stakeholders to refine functional requirements

Ensured all key business stakeholders sign off on requirements

Participated in customer user groups and advisory board meetings to gain a deeper understanding of customers’ business requirements\ Lead knowledge transfer within the team and business units

Been the customer's voice and provided perspective on business value on a day-to-day basis

Supported Customer Service with producing training and release note material for customers

Marketing Business Analyst February 2009- Februry2010 (1 year 1 month)

Kandoo Create Web Solution, Toronto, ON

Assisted in interviewing clients to clarify their needs and offered suggestions on how to increase revenue

Coordinated workshops and presented company’s products such as graphic design, search Engine optimization, and social media marketing package, which resulted in increasing customer base through the signing of contracts\Used the best practices in developing client relations and maintaining them

Contacted over 20 customers per month by advertising website products and services via telephone marketing and in-person meetings

AFSANEH AZIZINIA

416-***-**** *******.********@*****.***

OTHER WORK EXPREINCE

Administrative Assistant March 2008-January 2009 (10 months)

Canwest media international, Toronto, ON

Processed incoming and outgoing mail, manually or electronically

Filed and kept record on daily basis/Administered forms for new registered at center

Scheduled appointments for clients/Collected information for preparing reports

Administrative Assistant May 2003-December 2005 (2 years 8 months)

Ingersoll-Rand (British company), Tehran-Iran

Provided Administrative Support to various departments within organization

Improved tracking system resulting in few lost files\Prepared records for off-site storage

Designed various administration forms\ Scheduled meetings and conferences

VOLUNTEER EXPERIENCE

Computer Teacher, Parya Trillium Foundation, Toronto, ON February 2007-Decmber 2007 (11 months)

Administrative Assistant, YMCA, Toronto, ON February 2006-October 2006 (9 months)

EDUCATION

Canadian Career College of Innovative Technology & Management, Toronto, Ontario

Post Graduate Diploma in Business Analysis, Projects & Service Management (Graduated April2016) Completed courses in: Business analysis, Project Management, Service Management, Lean project, Six Sigma, Agile, Scrum and Statistical Software for Social Sciences (SPSS)

Bachelor’s degree in Business Administration Azad University, Tehran, Iran (2001-2005)

Evaluated by ICAS (International Credential Assessment Service of Canada)

Equivalent to a 4years bachelor degree from a Canadian University

MEMBERSHIP

Member of International Institute of Business Analysis (IIBA)

Member of Project management Institute (PMI)

CERTIFICATIONS

ITIL V3 2011 - EXIN

PMP (Project Management Professional) in progress -Project Management Institute

COMPUTER SKILLS

Microsoft Office - MS Visio, MS Project, Word, Excel, PowerPoint, Access,

Statistical and Analytical Software – SPSS v22 / 23

Contact this candidate