Customer Service Microsoft Office

Ehab Rasmy Kozman

*, ****** **** *********, *** District- Hadaba Wosta - Mokattam- Cairo, Egypt

Tel: +202-****-****

Mobile: +201*-********

E-mail: *********@*****.***

*********@*******.***

Summary

A professional expert in the IT industry especially in technical support, troubleshooting and fixing software, hardware, network problems, routers, switches, cabling plus telecommunication environment experience in addition to web editing and a good background in photo editing. Hard worker, persistent and goal oriented professional. Like working in dynamic, energetic and challenging environment, where I can gain more experience and make a difference. Objective

Seeking a challenging position in a reputable organization in the field of Information Technology where I can enhance my skills.

Experience

Telecommunication Specialist (December 2012 until present) United States Agency for International Development (USAID) Duties and Responsibilities:

• Supports the telecommunications infrastructure, installs, tests and maintains wiring for both data and voice networks.

• Install and configure network devices including switches, routers, modems, Cisco IP phones (call manager), BB phones and iPhones.

• Operates and maintains Audio and Video equipment.

• Troubleshoots and resolves telecommunications problems and assists the telecommunication Engineer on communications issues to ensure the smooth and sustained operations, maximum performance and highest availability of services to Mission users.

• Support and troubleshoot wireless infrastructure and devices connectivity issues. IT Specialist (July 2004 until November 2012)

Kasr el Doubara Evangelical Church (the biggest Evangelical Church in Egypt and the Middle East) Duties and Responsibilities

1- Help Desk Support duties:

• Setup and install computer software and hardware including printers, modems, and related peripherals.

• Setting up all software installations of the new Desktops/Laptops

• Performing maintenance and repairing computer hardware including backup and equipment cleaning.

• Monitor operational performance and Troubleshoot system problems, using Bomgar remote support software and windows RDP.

• Maintain internal network, cabling (with cable termination) and shared folders

• Research and purchase computers, laptops, and other electronic office equipment software and hardware.

• Setting up and maintaining the ISP connections, the LAN/WAN system and configuring switches and routers

• Monitor and report system related bugs.

• Respond to and resolve difficult inquires and complaints. 2 - Updating KDEC.net website duties:

• Getting materials from the multimedia and converting all the sermons for all the church meetings on a weekly basis to the required formats and upload it on the site weekly.

• Coordinating with designers, developers and writers to help maintaining the website and keeping it up to date with the latest technologies

• Updating and uploading all the studies, articles, news and the e-books on the website using CMS

(Content management System)

• Photo Editing on the front page of the site

• Getting materials (Audio and video) from the church studio and uploading sermons on the website.

• Receiving of correspondences sent on the “contact us” section, replying them or forwarding them to the people of concern.

Certifications

CCNA Wireless, December 2015

CompTIA S+, June 2015

CCNA (R&S), December 2014

CompTIA N+, May 2014

ITIL Foundation (IT Service Management), February 2014

CompTIA A+, July 2012

MCITP (Microsoft Certified IT Professional) Troubleshooting Windows 7, March 2011

MCTS (Microsoft Certified Technology Specialist) Configuring Windows 7, June 2010

CIW Associate Certification, December 2002

Training Courses

CCNA Wireless (IUWNE), October 2015 (Global knowledge - Virtual Classroom).

CompTIA S+, May 2015 (Herotec Training Center).

CCNA, December 2014 (Global knowledge Training Center).

CompTIA N+, May 2014 (Orascom Training & Technology Center).

Cisco ICOMM v.8, May 2013 (Global knowledge Training Center).

Fundamentals of ASP.Net, November 2006 (Synergy Training Center).

Standards for programming YPDP, January 2006 (YAT Education Center).

Microsoft Visual Basic 6 Fundamentals, October 2000 (New Horizons). Education

Bachelor of Science, Faculty of Commerce, Cairo University, May 2004

High School: El Tawfikya, June 1999

Computer Skills

Excellent knowledge of operating systems maintenance and troubleshooting of Microsoft Windows 98/XP/Vista/ 7/8.1/10

Good knowledge of Mac systems (Yosemite, Captain)

Excellent use of Microsoft office (Word, Excel, PowerPoint and outlook)

Excellent use of Internet and E-mails

Good knowledge of Photoshop.

Personal Skills

Customer service/helpdesk experience

Committed to understanding new technologies

Hard Worker

Creative

Willing to learn and develop new skills

Excellent communication skills

Able to work both independently and as part of a team

Attentive to details

Language Skills

Excellent command of spoken and written Arabic {Mother Tongue}

Excellent command of spoken and written English {First Foreign Language}

Basic understanding of Spanish

Activities and Hobbies

Playing Soccer, Listening to music, watching movies, travelling (UK, Netherlands, Germany, Thailand, United States) Personal Data

Date of Birth: June 4, 1982

Military Service: Exempted

Marital Status: Married

Nationality: Egyptian

REFERENCES FURNISHED UPON REQUEST

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