VOICE ENGINEER

Binh Nguyen

**** ***** ***** **, ********, Texas, 77407

281-***-**** ***********@*****.***

Network Engineer

Datavox, 2013

Support enterprise customers and provide Unified Communication solutions, with technical design, plan, implementation and support, based on industry’s best practices.

Provide technical support for network and Cisco Unified Communication related projects and assist with resolving critical customer issues.

Program, deployment and service of more than 10 Cisco CUCM, CUC, CUC and Telepresence server installations at enterprise customer organizations.

Notable projects:

oLead Engineer Unified Communication solution for City of Pearland

Design and install CUCM, CUC and CUP version 10.5 per Cisco best practice for over 5000 users. Integrating city-wide LDAP and Exchange server with new Cisco phone system for Unified Messaging, Mobility, Single Number Reach, Jabber, and Video Conferencing.

Support over 5000 end-user for 30 days after installation.

oLead Engineer Telepresence solution for Cyfair ISD

Design and install CUCM 10.5, ExpressWay Core, ExpressWay Edge and WebEx Cloud Meeting Room per Cisco best practice.

Support HR department for 30 days after installation.

oLead Engineer Unified Communication solution for Kennard Law Firm

Design and install new network and CUCM, CUC, CUP 10.5 supporting offices throughout Texas (Houston, El Paso, Austin, San Antonio, and Harlingen).

Offer extensive day-to-day hands-on supports for all lawyers while transiting to new phone systems for 3 months.

oVoice Engineer Unified Communication solution district-wide GooseCreek ISD

CUCM/CUC/CUP version 11 for over 4000 phones and 27,000 AD users throughout GooseCreek ISD.

Cutover 37 schools for new phone system with SRST at each school.

Offer extensive support for over 6 months for teachers, administrative staff, and receptionists and solve over 500 tickets.

Integrating district-wide LDAP and Exchange server with new Cisco phone system for Unified Messaging, Mobility, Single Number Reach, and Jabber.

oVoice Engineer for City of Houston

Cutover more than 30 sites for new phone system with SRST.

oLead Engineer Unified Communication solution for Elementia USA

Design and install CUCM 11 through WAN between Houston and North Carolina.

Analyze current network infrastructure and develop new network with QOS, VLAN supporting new phone system.

oLead Engineer Unified Communication solution for Wisenbaker Builder Services

Upgrade from CUCM/CUC/CUP from version 9.1 to version 11.

Migrating all 14 sites across the U.S through single data center in Houston.

oLead Engineer Unified Communication solution for Fayez Sarofim

Setup UCS C-Series servers for 2 CUCMs, CUCs, CUPs with High Availability for 150 users.

CUBE, SRST and Alternate Inbound Routing for 2 locations.

Video conference solution –Expressway Core and Edge-

Jabber MRA across the network.

oLead Engineer upgrade for Nuece County

Upgrade CUCM 7 to CUCM 11

Upgrade Unity 4 to CUC 11

Upgrade existing ISR gateway and refresh all licensing

oLead Engineer for Methodist Retirement Center

Design and Install CME to support more than 200 phones

Offer extensive support and training for the IT staff for 3 months

Skills Summary

CUCM, CUC, CUP version 9,10, and 11 -Upgrade, Installation, Migrations, Integration-

Designing and Implementing Cisco Unified Communications on Unified Computing Systems and VMWare environment.

T1, SIP, PRI, SIP CUBE, MGCP Gateway, H.323 Gateway, SIP Gateway integration with Cisco Unified Communication

AD, LDAP, Outlook servers management.

Team Leadership to ensure seamless installation/execution for large enterprise VOIP projects. Develop documentation for customer admin knowledge transfer.

Offer extensive support and troubleshoot tickets for enterprise customers after cutover phase for 30-90 days after cutover phase.

Education & Credentials

BS in CIS (GPA: 3.75), University of Houston Downtown (Houston, TX), 2013

CMNA, Cisco System 2014

CCNP Routing & Switching, Cisco System, 2014

CCNP Voice, Cisco System, 2015

CCIE Collaboration Written, Cisco System, 2016

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