Customer Service Management
Resume:
FREDRICK R. LUTHER
Fort Wayne, In 46835
260-***-**** (Cell)
********@*****.***
CAREER HIGHLIGHTS
* Experience in Highway Materials Testing
* Experience in Traffic Date Collection and Analysis
* Experience in Software Installation and Training
* Experience in Operations Management
* Experience in Operations & Marketing Consulting
* Experience in Bookkeeping, including A/R, A/P, and Payroll
* Experience in Technical Writing
PROFESSIONAL EXPERIENCE
Britannia Inc., Fort Wayne, IN
Senior Support Specialist 2011-
*Designs and develops specifications for enhancements for business management software package;
*Identifies bugs in current program and writes specifications to correct them;
*Works with clients to provide training and support on our software and on accounting issues
*Provides follow-up support for dealers on program and hardware issues
Indiana Department of Transportation, Fort Wayne, IN
Highway Technician 2 2010-2011
*Samples and tests construction materials according to quality procedures and specification requirements;
*Operates and maintains material testing equipment;
*Communicates and coordinates with contractors and representatives;
*Winter operations duties including snow and ice removal.
Field Investigator 3 2006-2010
*Gathers, analyzes and summarizes accident traffic from the ARIES website to determine trends and make recommendations to traffic engineers
*Collects data pertinent to traffic patterns and traffic volumes and takes counts of manual turning movements and prepares traffic signal warrant analysis
*Update database of fatalities on state roadways using ARIES software
*Draws detailed sketches with a CAD program of locations being investigated, reflecting pertinent data
*Records speeds of vehicles, using radar equipment, and prepares statistical analysis of speed distributions
*Prepares field reports for all traffic studies to determine need for crosswalks, speed limit changes, sign changes, signalization, etc. and provides recommendations to traffic engineers
*Top 10% employee reward for 2007 and awarded spot bonus for summarizing and digitizing historic turning movement library.
*Gathered Traffic Sign inventory data and entered into ArcGIS Database.
*Familiar with IMUTCD
Britannia Inc., Fort Wayne, IN 2000-2005
System Educator
* Troubleshoot network and software installations
*Analyze business operations of independent Office Supply dealers and counsel dealers on Marketing and Operations Management and developed marketing guidelines for maximum utilization of software
* Train Office Supply dealers to utilize system specific software package
* Provide follow-up support for dealers
Fred Myers Piano and Organ Company, Inc., Fort Wayne, IN. 1991 - 2000
Office Manager
* Bookkeeping - AP, AR, General Ledger, Payroll, Financial Reporting
* Coordinate customer service, shipping and receiving, deliveries and dispatching delivery crews
* Purchasing of Retail inventory and supplies
* Directed transition of paper based Bookkeeping system to computer system using DAC Easy 9.0
Michigan Department of Agriculture, E. Lansing, MI. 1972 - 1990
Procurement Technician
* Coordinated vendor selection
* Prepared financial reports and budget analysis
* Assisted Systems Analysts in developing inventory programs
* Developed JIT procedures, reducing number of purchase orders by 20%
* Developed criteria for evaluating vendors; resulting in a 50% drop in complaints about quality and timeliness
* Developed contacts and procedures that enabled the procurement of any specialty item in 48 hours
* Reduced inventory levels by 25%
* Developed new procedures for monitoring supply usage reducing costs by 10%
EDUCATION
Currently transferring credits to IPFW in order to obtain a BS in Construction Engineering. Expected graduation date in 2010
1990-1993
2 years toward M.A. - Liberal Arts
CONCORDIA THEOLOGICAL SEMINARY, Ft. Wayne, IN
GPA: 3.5/4.00
1985
Associate of Arts - Liberal Arts
CONCORDIA COLLEGE WISCONSIN, Mequon, WI
GPA 3.75/4.00
1982
Specialist License in Adult Education/Human Resource Management
MLMI INSTITUTE, Holt, MI
GPA: 3.84/4.00
1972-1980
46 Credits in Business, Accounting, and Management
LANSING COMMUNITY COLLEGE, Lansing, MI
SOFTWARE EXPERIENCE
PETRA
TurboCad
ArcGis
Excel
ARIES
ADDITIONAL TRAINING/SEMINARS
Management I & II
Project Management
Training the Trainer
GRID Management I & II
Beginning and Intermediate Lotus 1-2-3 and dBase III
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