Customer Service Microsoft Office

Phillip Gibson

***** ******** ****** ********, ********** 92345 951-***-**** *********@*****.***

Independent contractor as a computer repair technician. Self-motivated, hardworking, problem solver, with excellent support and team skills to aid in the growth of the organization and team members.

Skills Summary

Customer Service

HTML / XHTML

PC Maintenance & Repair

Data Entry

Adobe CS5

Java / JavaScript

MicroSoft Office

CSS

PHP

Education

University of Phoenix –- Masters of Business Administration, focus in Technology Management - 2011

University of Phoenix –- Bachelor of Science in Visual Communications Focus in Web Design - 2008

Employment History

The GO2IT Group – Independent Contractor / Computer Technician, 2014 - Present

I install and troubleshoot workstations for AT&T, Best Buy and Merrill Lynch

Designed and maintained custom computers for many friends and co-workers.

Phil J. Enterprises – Self Employed / Web Master, 2010 – 2012

Managed an Affiliate Website. Responsibilities: handled the promoting and marketing of products for companies such as Best Buy, Cracker Barrel, BedandBreakfest.com, Lamps Plus and Buy.com on a commission/ pay-per-click basis

Flamethrower Photography – multiple roles, 1998-2010

Researched and implemented new software and hardware that resulted in the growth of the company; converted from standard format to digital allowing the company to expand.

Maintained all of the computers and software for the company

UC Riverside – multiple roles, 1995-2008

Customer Satisfaction increased 50% during my employment.

Worked closely with my manager and her team to ensure the proper development of the new recruits, attended workshops and customer service seminars showcasing the best practices in resolving customer issues quickly so a solution could be found before it was escalated to higher management

Through my positive attitude and team mentality, employee turn-over decreased 80%

Managed and trained new recruits.

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